Field Engineer

hace 2 semanas


Santiago, Metropolitana, Chile GSB A tiempo completo

Profile:
Oriented to the diagnosis and repair of Hardware and Software problems in computer equipment. - Systems, IT, or communications professional Years of experience in technical support for computer equipment, printers, and accessories +++ communication equipment such as routers, switches and hubs, - Medium English - Good presentation and especially:

  • Microsoft Windows Support
  • MS Office Tools, O365, Sharepoint, Teams
  • Hardware Support
  • Network Support and Troubleshooting
  • Videoconferencing Support
  • Peripheral Support
  • Monitoring Tools Knowledge
  • Vendors and Supplier handling
  • Depot Management
  • Mobile Telephones BASIC knowledge and troubleshooting
  • Manufacturing devices support (handhelds, computers, thermal printers)

Tasks:

To resolve assigned tickets in adherence to agreed SLA and quality standards of the company:

  • To maintain high login Efficiency (Availability) for customers
  • To resolve tickets within agreed SLA of ticket volume and time
  • To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies
  • To ensure positive customer experience and CSAT through First call resolution and minimum average handling time (AHT), rejected resolutions / Reopen Cases
  • To update worklogs and follow shift/ escalation process and process compliance.
  • Work on value adding activities such Knowledge base update & self-development.

Desired skills

  • Customer service attitude
  • Ability to analyze and synthesize information
  • Inclination for teamwork
  • Patience and ability to concentrate.

Tipo de puesto:
Tiempo completo, Indefinidio

Salario:
$ $ al mes

Idioma:

  • Inglés (Obligatorio)


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