Cots Application Support

hace 3 semanas


Santiago, Metropolitana, Chile BC Tecnología A tiempo completo

Somos BC Tecnología, creamos equipos de trabajos y células ágiles para las principales empresas de Chile con presencia global en servicios financieros, seguros, retail y gobierno.- Buscamos profesionales con alta capacidad de Análisis y síntesis, proactivos, flexibles, ordenados, enfocados en el trabajo de equipo, comprometidos y responsables.


Funciones del cargo:

  • Soporte de aplicaciones COTS relacionadas con el dominio Minero.
  • Responsabilidades principales en la gestión de incidentes, solicitudes de servicio, análisis de registros de problemas para COTS aplicaciones
  • Buena comprensión de SLA/KPI e informes de los mismos
  • Soporte: Hacer un diagnóstico inicial de problemas, para un sistema o subsistema o aplicar soluciones conocidas, incluida la documentación de problemas, la verificación del progreso y la escalada para garantizar la resolución.
  • Seguimiento de procesos ITIL y resolución de tickets con la máxima calidad.
  • Disposición para soporte OnCall.
  • Resaltar los posibles riesgos e impactos/implicaciones para otros sistemas y la validez de la documentación.

Requerimientos del cargo:

  • Al menos 3 años de experiência en el soporte de aplicaciones COTS y herramienta de minería modular
  • Experiência trabajando en el soporte de aplicaciones del sector Recursos, especialmente Minería.
  • Experiência trabajando en servicios de soporte de Aplicaciones, manejo de incidencias, cambios, problemas y atención, solicitudes que se adhieren a los SLA.
  • Soporte de aplicaciones COTS, especialmente herramientas de Minería Modular.
  • El perfil debe tener experiência en Configuración, control y mantenimiento de COTS, SAAS aplicaciones
  • Experiência en ITIL para brindar una excelente prestación de servicios.
  • Debe tener una buena comprensión de ITIL/DevOps/Agile
  • Debe tener buenas habilidades de resolución de problemas para trabajar en aplicaciones con arquitectura media/compleja
  • Amplio conocimiento del panorama de aplicaciones (COTS, Inhouse, etc.)
  • Experiência práctica en la herramienta Modular, herramienta/entorno ServiceNow (o similar).
  • Experiência en soporte de aplicaciones (nível L2/L3)
  • Habilidades técnicas de entrega de software, como entrega continua, integración continua, automatización
  • Implementaciones, pruebas automatizadas, compilación de servidores, administración de configuración de software.

Competencias genéricas

  • Buenas habilidades interpersonales y de atención al cliente.
  • Debe tener la capacidad de aprender y entregar cualquier tecnología nueva (como la nube y CI/CD)
  • Flexible, cooperativo y resiliente
  • Poseer buenas habilidades analíticas y habilidades lógicas.
  • Capaz de trabajar eficazmente bajo presión y cambiando frecuentemente de prioridades
  • Capacidad para trabajar en equipo en un entorno diverso/de múltiples partes interesadas
  • Experiência y deseo de trabajar en un entorno de entrega global
  • Es bueno tener experiência en la industria minera o experiência en el sector de recursos
  • Infraestructura basada en la nube, como AWS y Azure, ventaja añadida.

Opcionales:

  • Es preferible cualquier recurso con exposición de desarrollo de fondo, frontend y backend de.

NET

Condiciones:

OFRECEMOS:

  • Contrato por plazo fijo y luego contratación directa con cliente final
  • Horario Laboral: Lunes a Viernes de 09:00 a 18:30
  • Lugar de trabajo: Mixto
  • Fecha de ingreso: a Convenir
    BENEFICIOS:
  • Seguro Complementario de Salud
- . Seguro de Vida
  • Tarjeta amipass
  • Aguinaldo de Fiestas Patrias
- . Entre otros.
Partially remote You can work from your home some days a week.

Remote work policy:

Hybrid
This job takes place some days from home and others at the office.

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