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Cots Application Support
hace 3 semanas
Somos BC Tecnología, creamos equipos de trabajos y células ágiles para las principales empresas de Chile con presencia global en servicios financieros, seguros, retail y gobierno.- Buscamos profesionales con alta capacidad de Análisis y síntesis, proactivos, flexibles, ordenados, enfocados en el trabajo de equipo, comprometidos y responsables.
Funciones del cargo:
- Soporte de aplicaciones COTS relacionadas con el dominio Minero.
- Responsabilidades principales en la gestión de incidentes, solicitudes de servicio, análisis de registros de problemas para COTS aplicaciones
- Buena comprensión de SLA/KPI e informes de los mismos
- Soporte: Hacer un diagnóstico inicial de problemas, para un sistema o subsistema o aplicar soluciones conocidas, incluida la documentación de problemas, la verificación del progreso y la escalada para garantizar la resolución.
- Seguimiento de procesos ITIL y resolución de tickets con la máxima calidad.
- Disposición para soporte OnCall.
- Resaltar los posibles riesgos e impactos/implicaciones para otros sistemas y la validez de la documentación.
Requerimientos del cargo:
- Al menos 3 años de experiência en el soporte de aplicaciones COTS y herramienta de minería modular
- Experiência trabajando en el soporte de aplicaciones del sector Recursos, especialmente Minería.
- Experiência trabajando en servicios de soporte de Aplicaciones, manejo de incidencias, cambios, problemas y atención, solicitudes que se adhieren a los SLA.
- Soporte de aplicaciones COTS, especialmente herramientas de Minería Modular.
- El perfil debe tener experiência en Configuración, control y mantenimiento de COTS, SAAS aplicaciones
- Experiência en ITIL para brindar una excelente prestación de servicios.
- Debe tener una buena comprensión de ITIL/DevOps/Agile
- Debe tener buenas habilidades de resolución de problemas para trabajar en aplicaciones con arquitectura media/compleja
- Amplio conocimiento del panorama de aplicaciones (COTS, Inhouse, etc.)
- Experiência práctica en la herramienta Modular, herramienta/entorno ServiceNow (o similar).
- Experiência en soporte de aplicaciones (nível L2/L3)
- Habilidades técnicas de entrega de software, como entrega continua, integración continua, automatización
- Implementaciones, pruebas automatizadas, compilación de servidores, administración de configuración de software.
Competencias genéricas
- Buenas habilidades interpersonales y de atención al cliente.
- Debe tener la capacidad de aprender y entregar cualquier tecnología nueva (como la nube y CI/CD)
- Flexible, cooperativo y resiliente
- Poseer buenas habilidades analíticas y habilidades lógicas.
- Capaz de trabajar eficazmente bajo presión y cambiando frecuentemente de prioridades
- Capacidad para trabajar en equipo en un entorno diverso/de múltiples partes interesadas
- Experiência y deseo de trabajar en un entorno de entrega global
- Es bueno tener experiência en la industria minera o experiência en el sector de recursos
- Infraestructura basada en la nube, como AWS y Azure, ventaja añadida.
Opcionales:
- Es preferible cualquier recurso con exposición de desarrollo de fondo, frontend y backend de.
NET
Condiciones:
OFRECEMOS:
- Contrato por plazo fijo y luego contratación directa con cliente final
- Horario Laboral: Lunes a Viernes de 09:00 a 18:30
- Lugar de trabajo: Mixto
- Fecha de ingreso: a Convenir
BENEFICIOS: - Seguro Complementario de Salud
- Tarjeta amipass
- Aguinaldo de Fiestas Patrias
Partially remote You can work from your home some days a week.
Remote work policy:
Hybrid
This job takes place some days from home and others at the office.
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