![Novo Nordisk](https://media.trabajo.org/img/noimg.jpg)
Patient Experience Coordinator
hace 2 semanas
The Position
You will be in charge of developing patient's journey strategy in collaboration with the Patient Support Program (PSP), analyzing customer behavior (gathering their needs and evaluating opportunities), in order to improve their experience
Main responsibilities:
- Map the patient's journey and raise the critical points of relevant information to share with the brand team; lead market studies regarding the understanding and improvements of the patient journey; Design of market studies
- Analyze and present conclusions and propose improvements to the activities or services carried out by the PSP, so that together with the PSP coordinator they can implement and carry out the PSP strategy; Preparation and structuring of the patient's adherence and behavior report and proposing improvements
- Develop and execute satisfaction surveys (NPS) and service and analysis of this of the PSP and IOCCS and conclude and submit proposals for action plans for service improvements; Local benchmark of competition and LATAM programs
- Being the internal expert in the patient's journey always looking for improvements and sharing insights
- Traffic analysis of the patient program page
Qualifications
- University degree, administration or system engineering or related.
- 3 to 5 years of experience in the design and development of reports, data analysis for decision making, desirable experience in customer journey development, experience in consumer behavior, ideally but not exclusively experience in the health area;
- Fluent on Spanish and English
About the Department
At Novo Nordisk Chile our purpose is to promote changes to defeat diabetes and other serious chronic diseases such as obesity, rare blood and endocrine diseases.
We do this by pioneering scientific advancement, expanding access to our medicines, and working to prevent and ultimately cure the diseases we treat.
More than 120 people are part of this affiliate, and we recognize the need to adopt experimentation and strive for diversity and inclusion to make better decisions, ensuring that multiple perspectives are considered.
Together we are changing lives.Working at Novo Nordisk
At Novo Nordisk, we don't wait for change. We drive change.
We're a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future.
We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. Working at Novo Nordisk is working toward something bigger than ourselves, and it's a collective effort.Novo Nordisk relies on the joint potential and collaboration of its more than 40,000 employees to change the lives for the better for millions of patients living with diabetes and other chronic diseases.
Together, we go further.Contact
Deadline
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world.
We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures.
We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in.
Together, we're life changing.-
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