![Delivery Hero](https://media.trabajo.org/img/noimg.jpg)
Rider Experience Coordinator
hace 2 semanas
- Desarrollar herramientas y metodologías para comprender los diferentes tipos de prestadores de servicio (repartidores) y analizar la experiência que estos viven con la plataforma.
- Capturar la mirada del repartidor de forma sistemática, analizarla y compartirla con los diferentes equipos para generar acciones que potencien la mejora continua de la oferta de valor.
- Desarrollar y mantener relaciones sólidas con los principales stakeholders, tanto internos como externos.
- Seguir en detalle variaciones del performance, impulsar mejoras claves en la plataforma, protocolos de agentes y soporte con el fin de aumentar la experiência de nuestros Repartidores.
- Planificar y coordinar reuniones con los equipos regionales y locales para alinear objetivos y llevar un roadmap integral de iniciativas conjuntas, aportando feedback a las soluciones.
- Diseñar, preparar y conducir focus groups, mesas de trabajo, pruebas de usuarios y análisis de la competencia a lo largo de Chile.
- Seguir rigurosamente la evolución de métricas como NPS Riders, RSAT, Churn rate y Rider contact rate.
- Analizar, estructurar y presentar información cualitativa y cuantitativa que arrojan las métricas de NPS, Churn, Focus groups y otros indicadores relevantes para la toma de decisiones y el empuje de iniciativas con equipos regionales y locales.
- Gestionar otros procesos relacionados al journey y experiência de los repartidores.
- Liderazgo e influencia, buscamos a una persona con capacidad de involucrar y convencer al resto de la organización en la transformación que se quiere lograr.
- Capacidad de analizar y comprender la realidad desde la perspectiva de los diferentes tipos de usuarios de la app de repartidores.
- Al menos 3 años de experiência laboral en roles operacionales, de consultoría, análisis de datos o customer experience.
- Profesionales con formación en Administración, Ingeniería Industrial, Comercial, o afín.
- Se valorará la experiência trabajando en áreas de experiência de usuario, inteligencia de negocios, procesos o producto.
- Manejo avanzado de Excel.
- Sería un plus y aportaría mucho valor al equipo si cuentas con manejo de SQL.
- Disponibilidad para viajar dentro del pais y de forma remota, con alta independencia y enfoque en los resultados.
- Disponibilidad para trabajar en
#ModoMix en oficina ubicada en Las Condes (2 veces por semana de manera presencial, 3 días modalidad HomeOffice).
PedidosYa es la compañía de tecnología líder en delivery y quick commerce presente en 15 países de Latinoamérica.
Es parte de Delivery Hero, compañía líder mundial en delivery que opera en más de 70 países en todo el mundo.
Nuestro objetivo es simplificar el día a día a millones de personas, a través de nuestra pasión por la tecnología.
Buscamos personas que les gusten los desafíos, con ganas de ir por más y sobre todo que jueguen en equipo.
¿Te sumas?
What's in it for you
- Aprender en un ambiente dinámico, donde puedes explorar tu potencial y tus ideas al máximo.
- Trabajar junto con un equipo listo para jugar, dispuesto a compartir conocimiento, experiências y desafíos.
- Tener la capacidad de generar impacto y crear en cada momento. Creamos una nueva industria y la reinventamos cada día.
- Una empresa en pleno crecimiento, con mucho contacto internacional en Latam y todo el mundo.
- Un lugar donde puedas ser quien eres y disfrutar lo que haces todos los días.
- Flexibilidad y autonomía para definir junto con tu equipo la mejor manera de trabajar.
Jugamos en equipo en todo lo que hacemos, y lo que más nos gusta de eso es que promovemos la creación de equipos diversos e inclusivos que puedan aportar diferentes perspectivas a PedidosYa.
Nuestras oportunidades laborales están abiertas a todas las personas, independientemente de su identidad de género, orientación sexual, origen étnico, religión, edad, discapacidad y/o otras características individuales.
En caso de necesitar algún ajuste razonable o accesibilidad particular para tener la entrevista, por favor no dejes de aclararlo en tu postulación.
CoolturaPeYa #LaDiversidadNosPotencia
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