Principal Applications Operations

hace 2 semanas

Santiago, Metropolitana, Chile BHP A tiempo completo

About BHP:

At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities.

Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success.

Come and be a part of this success

About the Role:


In this role, you will be part of the maintenance and support team in charge of Minerals Americas Applications portfolio that is responsible for ensuring reliability and availability of services in our operations.

You must strive for optimization and automation of processes; minimize production downtime and ensuring operational continuity.

  • Reporting to the Manager
  • Applications, your responsibilities will include:
  • Acting as BHP counterpart for outsourcing contracts for Applications Support ensuring that delivery of services are provided within the agreement, SLA's, metrics, KPIs and financial target.
  • Keeping the services operative, agreeing the RPO (Recovery Point Objective) and RTO (Recovery Time Objective), testing and maintaining uptodate Service Continuity Management and Disaster Recovery Plans.
  • Responsible to manage the budget associated with the Portfolio. This includes forecasting and leading the actions required to address deviations.
  • Supervise the execution of the consistent safe delivery of change, service requests and resolution of incidents in line with service level agreements utilizing operational procedures, processes and tools.
  • Frequent visits to mine sites located in the north of Chile are required to connect with internal customers.
  • Monitors and integrates Voice of the Customer market research into product roadmaps. Develops and embeds leading methods for the collection and analyses of voice of the customer data to drive value and customer satisfaction.

About You:

  • The role requires to be highly organized and possess excellent analytical and problemsolving skills (Including rootcause analysis) with the ability to prioritize effectively in a highpressure environment.
  • Your ability to manage and prioritize multiple tasks, projects and stakeholders simultaneously will be critical. Is required to understand and communicate technical information to nontechnical audiences.
  • Practical experience in the following areas is also required:
  • Experience managing service providers and vendors in an outsourced environment.
  • Operational mindset with experience working in a live operational environment with 24/7 accountability. Minimum 5 years.
  • Exposure to working in a global environment, including geographically dispersed businesses, communication across a variety of cultures, levels, offshore outsourced service providers etc. Minimum 3 years.
  • Migration and/or operations in Cloud environments.
  • Desirable experience with DevOps, Agile methodology and Agile working environment.
  • Desirable experience with support of systems related with Mine and Plant operations.
Qualifications & Experience- Tertiary education in Information Technology, Engineering or a related discipline applicable to Computer Science or equivalent IT/OT experience

  • Minimum 8 years of relevant experience working in Technology, preferably within a large global resource / industrial company.
  • Strong knowledge in ITIL or similar industry best practice methodology.
  • Experience working with Tools know as Low Code.
  • Fluent English, both verbal and written is desirable. Able to speak. Fluid and advanced.

Supporting a diverse workforce:


The size and magnitude of our business not only provides significant opportunity for professional development, but also attractive salary packages with performance-based bonuses and a unique BHP employee share program.

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