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Cx Engagement Specialist, Innovation Leader
hace 4 meses
El Rol
Esta posición tiene el propósito de coordinar y gestionar la comunicación directa a través de un sistema de Call Center de forma proactiva; de esta manera podemos mantener la satisfacción de los consumidores y stakeholders dentro y fuera de la compañía además de cada una de las marcas del portafolio acorde a las necesidades de nuestros clientes.
El equipo
Serás parte de un equipo EPIC Pertenecerás al equipo de Engagement que tiene el gran propósito de fortalecer la relación de las marcas con los consumidores para lograr la mejor interacción con nuestros clientes.
Los proyectos en los que estarás tendrán un impacto en consumidor, cliente y en todos los Findasensers, logrando relaciones que funcionan a todos los níveles.
Estarás dentro de un ambiente de autogestión que te permitirá liderar proyectos nuevos y únicos potenciando el Innovation Leader que nos identifica a todos en Findasense.
Requirements:
¿Qué harás?
- Participarás proactivamente en las reuniones de equipo con el fin de informar sobre el estado de la comunicación y de la operación.
- Realizarás informes cuantitativos y cualitativos sobre el performance en Call Center.
- Investigarás nuevas tendencias que contribuyan a la mejora de la gestión para las marcas y/o clientes actuales.
- Interacción diaria con los clientes.
¿Quién eres?
- Tienes experiência en el manejo de sistema de Call Center.
- Capacidades de gestionar sistemas tecnológicos diseñados para la gestión de CRM.
- Nível de inglés intermedio.
- Disponibilidad de tiempo all time (cubrimientos noche, fines de semana).
Benefits
Beneficios
Diversidad
En mayúsculas, y lo proclamamos bien alto, en FINDASENSE no discriminamos por motivos de raza, color, religión, origen nacional, ascendencia, estado de embarazo, sexo, identidad o expresión de género, edad, estado civil, discapacidad física o mental, condición médica, orientación sexual o cualquier otra característica.
HYBRID WAY OF WORK
El Hybrid Way of Work (HWoW) es una modalidad de trabajo que nos permitirá seguir impulsando nuestro propósito organizacional y cultura EPIC.
Esto significa que en Findasense impulsamos un Hybrid Mindset bajo el cual la mayoría o todas las personas puedan establecer ritmos de trabajo híbridos (combinando trabajo presencial y remoto) de una forma habitual, natural y que esto no genere fricciones o tensiones en el funcionamiento de los equipos para lograr sus objetivos.
El objetivo es generar altos níveles de productividad y calidad en los servicios a nuestros clientes, manteniendo ritmos de trabajo flexibles y equilibrados que nos permitan alcanzar nuestros objetivos tanto profesionales como personales.
Apuntamos a que el trabajo presencial, se centre en actividades colaborativas o de integración que nos permitan mantener un sentido de pertenencia y encuentros interpersonales de calidad.
En este sentido, que las actividades presenciales cuenten con un objetivo o propósito que se desee alcanzar y no tanto al trabajo rutinario o individual.
Las dinámicas de trabajo presencial deberán ser acordadas por los equipos, siempre garantizando que las personas implicadas participen equitativamente y dando el mejor uso de nuestras oficinas.
Esto significa que si algunas personas no estarán presencialmente, podrán contar con las herramientas de conexión necesarias y suficientes para participar igualmente.
Con un Hybrid Mindset, buscamos reafirmar nuestra cultura de flexibilidad a largo plazo, generar una excelente experiência de empleado, al mismo tiempo que abrimos oportunidades para acceder al mejor talento y minimizar costos operativos innecesarios.
Findasense
Somos una compañía global de Customer Experience. Utilizamos el poder de los datos para crear experiências personalizadas y ejecutar estrategias mediante la creación de contenidos relevantes.
Nuestra misión es innovar y transformar la forma en que las organizaciones se relacionan con las personas, creando soluciones que impulsan la transformación digital de nuestros clientes.
El ADN de nuestra cultura, lo que nos diferencia y nos hace únicos como Findasensers, es el modelo EPIC (Estrategia, Propósito, Identidad, Cultura).
Estarás dentro de un ambiente que te permitirá liderar proyectos nuevos y únicos potenciando el Innovation Leader que nos identifica a todos en Findasense.
Además de todo esto, beneficios como poder trabajar desde casa, flexibilidad horaria, 23 días de vacaciones, no trabajar en tu cumpleaños, seguro médico y dental, políticas pet friendly y de movilidad interna internacional, es lo que disfrutarás por ser un Findasenser, y muchas cosas más.
