Technical Services Analyst

hace 1 semana


Santiago, Metropolitana, Chile Wenco (a Hitachi Construction Machinery subsidiary) A tiempo completo

As Wenco continues to build our next generation of technology, we need a wide range of professionals to help us achieve our objectives.

We are currently looking for a full-time Technical Services Analyst to join our team in Santiago, Chile.


Reporting to the Client Services Manager, the Technical Services Analyst's main responsibility is to provide remote and on-site Tier 1 support to clients.

They will also be responsible for providing one-on-one and classroom training to clients.

Key Deliverables and Responsibilities:

In Office:

  • Maintain duplicate system environments of existing clients for testing and troubleshooting purposes
  • Record/document all client issues through to resolution using Wenco's issue tracking system
  • Plan and practice for system implementation and upgrade projects
  • Review and contribute to product documentation
  • Perform Triage Desk '1st line support function'.

On Site:

  • Perform successful implementations and upgrades
  • Conduct site inspection and reports in preparation of deployments
  • Coordinate resources from mine staff as required
  • Provide oneonone and classroom training on the use and administration of the system
  • Troubleshoot software, hardware and network issues.

Experience and Knowledge:

  • 3 to 5 years of user and admin support experience for an enterprise class software system
  • Solid understanding and experience with Fleet Management Systems and High-Precision and/or Machine Health Products
  • Mining experience/knowledge would be an asset
  • Databases SQL (advanced administration ability), OpenTSDB, InfluxDB (moderate)
  • Real-Time software systems
  • Mobile Computing
  • Windows networking experience
  • Virtual machine environments
  • Linux server administration (moderate)
  • Windows server administration (moderate)
  • Global Navigation Satellite Systems with an understanding of Real Time Kinematic systems
  • Competence and understanding of historic and current Wenco hardware platforms.
  • Solid technical, analytical and problemsolving skills
  • Strong ability to work in highpressure environments (especially when onsite in remote mine site locations)
  • Ability to build long term relationships with clients.

Education & Eligibility:

  • Diploma in Electronics, Engineering, Computer Science, Mechatronics, or a related
  • IT or mining discipline or practical experience to an equivalent level, preferably in mining
  • Extensive travel required (must have a valid passport and legally be able to travel internationally if required)
  • Valid driver's license
Why Join Wenco?

  • We provide opportunities for careergrowth within a fastscaling global company
  • We invest in continuous training and professional development (inhouse and external) to learn the latest technologies
  • We offer our employees an attractive profitsharing plan that provides them with the benefits of their hard work
  • We have a referral program work alongside your friends and receive from $3000 to $5000 (equivalent to Canadian currency) for each successful referral
  • We are heavily involved in the community and join various events of nonprofit organizations
  • We pride ourselves on our company culture (over the last 5 years we have scored between 97% and 100% in our employee surveys on Inclusion and Diversity in the workplace)
  • Extensive benefits plan, including free counselling for you and your family via our EAP helpline and collective Health, Life, Catastrophic and Dental insurances
  • We offer much more
Wenco advances the efficiency and safety of the world's surface mining equipment through our fleet management systems.

We are committed to providing a stable yet exciting work place environment for individual employees to build and grow their career with the Company.

Wenco is an Equal Opportunity Employer.

Disclaimer
- _

  • Santiago, Metropolitana, Chile Wenco (a Hitachi Construction Machinery subsidiary) A tiempo completo

    Reporting to the Client Services Manager, the Senior Technical Services Analyst's main responsibility is to provide support to Technical Services Analyst and Specialist roles. As a senior role within the team, there is an expectation for coaching and mentoring of more junior roles.EXPECTED CONTRIBUTIONS:Safety Expectations Work safely, with regard for the...


  • Santiago, Metropolitana, Chile DXC Technology A tiempo completo

    Key Responsibilities: Offer basic technical support in infrastructure services, responding to issues and providing assistance. Contribute to infrastructure projects and tasks, gaining handson experience and knowledge. Assist in monitoring and basic troubleshooting of infrastructure systems. Work with the team to meet infrastructure needs and support daily...

  • Technical Unit Lead

    hace 1 semana


    Santiago, Metropolitana, Chile Nestle Operational Services Worldwide SA A tiempo completo

    Somos Vida Cámara Empresa de Seguros de Salud y Vida de la Cámara Chilena de la Construcción. Vendemos seguros colectivos y seguros individuales. Asesoramos y acompañamos empresas para que les entreguen el mejor beneficio a sus colaboradores, nos caracterizamos por ser 100% digit ... ¿Cuáles serán tusresponsabilidades como Technical Lead? · Serás...


  • Santiago, Metropolitana, Chile TATA CONSULTANCY SERVICES CHILE S.A. A tiempo completo

    En Tata Consultancy Services seguimos en búsqueda de un Technical Lead Cuál será tu rol: Participar en la definición y conducir la adopción de los principios y estándares de la plataforma - asegurando la adhesión a los estándares corporativos (arquitectura, seguridad y redes). Colaborar en el refinamiento del backlog, otorgando la visión técnica de...


  • Santiago, Metropolitana, Chile ServiceRocket A tiempo completo

    Looking to join a fun-loving and inclusive culture that has your back? Our fast-growing and dynamic company provides a life experience that supports your professional growth and personal well being.With offices around the world, ServiceRocket's five-star products and services help tech giants like Atlassian, Salesforce, and Workplace from Meta get the most...

  • Cloud Project Manager

    hace 1 semana


    Santiago, Metropolitana, Chile Perceptual Consultores Ltda. A tiempo completo

    Importante Empresa de Servicios Tecnologicos, requiere para su staff Cloud Proyect Manager- renta:Conversable, de acuerdo a la experiência.Descripción: Demand Process AdministratorJD for this DemandSkills requirement: Bachelor's degree in Information Technology OR has prior experience in technology demandprioritisation management, business analyst,...


  • Santiago, Metropolitana, Chile Amazon A tiempo completo

    Technical Account Manager, ES - LATAM - SOLA Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we're looking for a Technical Account Manager to work with our customers' creative and transformative...


  • Santiago, Metropolitana, Chile Danfoss A tiempo completo

    Requisition ID: Job Location(s): Santiago, CLThis position offers excellent possibilities to develop personal and professional skills. You will be a part of Danfoss Drives - one of the world's largest variable-speed AC drive manufacturers in the industry. You will be working directly with Danfoss customers and Danfoss product end users. You are expected to...

  • Customer Service Analyst

    hace 1 semana


    Santiago, Metropolitana, Chile Connectingology A tiempo completo

    Importante empresa británica esta en búsqueda de Customer Services Analyst para su centro en Santiago de Chile.Requisitos:Experiência:Cadena de suministroTrato directo con clientesExperiência en empresa de retailrelación directa con ventas/logística/clienteInglés: intermedio3 years

  • Analyst, Strat

    hace 1 semana


    Santiago, Metropolitana, Chile ENGIE A tiempo completo

    Requisition ID: Location: Santiago, CLCareers at ENGIE ImpactAnalyst, DecarbonizationStrategy & Implementation AmericasLocation: Santiago, ChilePosition: Full time, hybrid workINTERESTED APPLICANTS PLEASE SUBMIT AN ENGLISH VERSION OF YOUR CVWhile society is making strides toward a sustainable future, it isn't happening fast enough.ENGIE Impact delivers...


  • Santiago, Metropolitana, Chile Grenergy Renovables A tiempo completo

    Grenergy es un productor independiente de energía (IPP) que se enfoca en el desarrollo, construcción, operación y mantenimiento de plantas de energía renovable a gran escala. La empresa cuenta con sus propios equipos dedicados a la originación de PPAs, financiación estructurada y M&A, generando eficiencias gracias a la integración de todo el proceso....

  • Service Desk Analyst

    hace 1 semana


    Santiago, Metropolitana, Chile Euromonitor A tiempo completo

    Brief overview of the role:The Service Desk Analyst helps resolve user issues with computer hardware and software for internal colleagues. They provide exceptional standards of support to all our internal customers and support a variety of assets, products, services and platforms, acting as a the single point of contact for all IT incidents and service...

  • Service Desk Analyst, Jr

    hace 1 semana


    Santiago, Metropolitana, Chile Globant A tiempo completo

    We are a digitally native technology services company where innovation, design and engineering meet scale. We use some of the latest technologies in the digital and cognitive field to empower organisations in every aspect.Right now, we are looking for a Service Desk Analyst to join our Team You will be the key person for for solving any technical difficulty...


  • Santiago, Metropolitana, Chile NTT A tiempo completo

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Technical Lead

    hace 1 semana


    Santiago, Metropolitana, Chile Hexagon Asset Lifecycle Intelligence A tiempo completo

    Responsibilities:Hexagon's Asset Lifecycle Intelligence division (Hexagon) is seeking a Technical Lead within our ALI Americas work in Chile or Colombia. Take a look at the description below and join us Ensure services best practices are being applied Promote team skills development Plan and coordinate tasks to completion Follow and track KPIs Manages...

  • Technical Unit Lead

    hace 1 semana


    Santiago, Metropolitana, Chile Nestlé SA A tiempo completo

    Press Tab to Move to Skip to Content Link Position Summary At the satellite centre of NPTC Confectionery supporting the biscuit category, as the Technical Unit Lead at NDC Santiago you will lead and develop a team of category specialists and experts to drive the development, innovation and renovation of biscuit confectionery processes/systems from...

  • Field Technical Support

    hace 1 semana


    Santiago, Metropolitana, Chile Hewlett Packard A tiempo completo

    Job Summary This role is responsible for leading technical support for end users and authorized service providers, utilizing proactive monitoring for issue prevention. The role maintains high customer satisfaction levels, addressing customerrelated issues promptly, and offering comprehensive software services for postsales and service delivery support. The...


  • Santiago, Metropolitana, Chile HITACHI ENERGY CHILE S.A. A tiempo completo

    Description : Mission: Create and complete tenders/bids/estimations/quotations based on customer specification or customer requirements/budget in order to achieve both market competitiveness and high margin for the Company. Maintain and improve the balance between all Hitachi Energy Business Units and Customers that are present in the area of...

  • Technical Leader

    hace 1 semana


    Santiago, Metropolitana, Chile GE Renewable Energy A tiempo completo

    Consolidate with the customer the scope o... por Martins, Roberto (GE Renewable Energy)Martins, Roberto (GE Renewable Energy)09:4- Consolidate with the customer the scope of supply, detailing services, equipment, software and system integrations applied. Responsible for the technical scope integration, ensuring the on time delivery; Identify opportunities...


  • Santiago, Metropolitana, Chile Hitachi Careers A tiempo completo

    Description Mission:Create and complete tenders/bids/estimations/quotations based on customer specification or customer requirements/budget in order to achieve both market competitiveness and high margin for the Company. Maintain and improve the balance between all Hitachi Energy Business Units and Customers that are present in the area of...