Analista Customer Experience Pleno.
hace 3 meses
Descripción de la empresa
Descripción de la empresa: Bosch Rexroth AG, es una empresa del grupo Robert Bosch GmbH de Alemania, con más de colaboradores y plantas de producción en Alemania, Estados Unidos, China y Brasil. En Chile se establece formalmente en octubre de 2014, con más de 60 profesionales y talleres de servicios en Santiago, Antofagasta y Concepción
Productos y servicios: En Chile, nuestra empresa ofrece soluciones de “Drive and Control”, Bombas, motores, válvulas y cilindros oleohidráulicos de nuestra marca Rexroth y Equipos Hägglunds Drives aplicados en Alimentadores y correas de traspaso (Tecnología que reemplaza las cajas reductoras electromecánicas), Servicio técnico de campo para Monitoreo de variables como Caudal, Presión y Temperatura. Conteo de partículas “Off line”. Supervisión de puesta en marcha de componentes reparados, Servicio de micro filtrado y flushing, Capacitación y entrenamiento, Diseño, fabricación y modernización de Centrales Hidráulicas
Descripción del empleo
Optimizar los procesos internos y externos para establecer una visión clara de la experiencia del cliente. Recopilación de datos de diversas fuentes, como encuestas, análisis de RRSS, y comentarios del cliente para identificar áreas de mejora, tendencias y puntos críticos. Automatizar los procesos de los distintos canales de comunicación con el cliente. Utilización de las herramientas tecnológicas estén integradas en los procesos de la empresa para una gestión eficiente. Evaluar y seleccionar herramientas tecnológicas que mejoren la gestión de la experiencia del cliente, como sistemas CRM (Customer Relationship Management) y plataformas de análisis. Desarrollar y mantener sistemas de informes sólidos para monitorear métricas y KPI de la experiencia del cliente. Colaboración con Otros Departamentos: Trabajar con departamentos para asegurar una experiencia del cliente coherente y alineada.
Requisitos
Ingeniero Comercial, Administración de Empresas o similar. Al menos 2 años de experiencia. Conocimiento en Excel nivel Intermedio-Avanzado, ERP SAP, CRM, PowerBI. Proactivo, dinámico, flexible, ágil, comunicación efectiva. Idiomas: Inglés-
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