Analista Customer Experience Pleno
hace 4 meses
**Descripción de la empresa** Descripción de la empresa**: Bosch Rexroth AG, es una empresa del grupo Robert Bosch GmbH de Alemania, con más de 33.000 colaboradores y plantas de producción en Alemania, Estados Unidos, China y Brasil. En Chile se establece formalmente en octubre de 2014, con más de 60 profesionales y talleres de servicios en Santiago, Antofagasta y Concepción
**Productos y servicios**: En Chile, nuestra empresa ofrece soluciones de _“Drive and Control”_, Bombas, motores, válvulas y cilindros oleohidráulicos de nuestra marca Rexroth y Equipos Hägglunds Drives aplicados en Alimentadores y correas de traspaso (Tecnología que reemplaza las cajas reductoras electromecánicas), Servicio técnico de campo para Monitoreo de variables como Caudal, Presión y Temperatura. Conteo de partículas “Off line”. Supervisión de puesta en marcha de componentes reparados, Servicio de micro filtrado y flushing, Capacitación y entrenamiento, Diseño, fabricación y modernización de Centrales Hidráulicas
**Descripción del empleo**
- Optimizar los procesos internos y externos para establecer una visión clara de la experiência del cliente.
- Recopilación de datos de diversas fuentes, como encuestas, análisis de RRSS, y comentarios del cliente para identificar áreas de mejora, tendencias y puntos críticos.
- Automatizar los procesos de los distintos canales de comunicación con el cliente.
- Utilización de las herramientas tecnológicas estén integradas en los procesos de la empresa para una gestión eficiente.
- Evaluar y seleccionar herramientas tecnológicas que mejoren la gestión de la experiência del cliente, como sistemas CRM (Customer Relationship Management) y plataformas de análisis.
- Desarrollar y mantener sistemas de informes sólidos para monitorear métricas y KPI de la experiência del cliente.
- Colaboración con Otros Departamentos: Trabajar con departamentos para asegurar una experiência del cliente coherente y alineada.
**Requisitos**
- Ingeniero Comercial, Administración de Empresas o similar.
- Al menos 2 años de experiência.
- Conocimiento en Excel nível Intermedio-Avanzado, ERP SAP, CRM, PowerBI.
- Proactivo, dinámico, flexible, ágil, comunicación efectiva.
- Idiomas: Inglés
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