Onboarding and Fraud Prevention Analyst

hace 4 meses

Santiago, Chile Sumup A tiempo completo

We believe in the everyday hero. Those who have the courage to follow their passion and who have the strength and determination to realize their dreams.

Small business owners are at the heart of all we do, so we're creating powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that small business owners can be successful doing what they love.

About the team and the opportunity

We are looking for a new team member for our Onboarding and Fraud Prevention Team Our team is responsible for detecting and preventing financial, legal, and reputational fraud using advanced analytics tools, in addition to the KYC/KYB process, which consists of verifying the identity of our merchants and their businesses.

The team consists of two sub-areas, OPS and Analytics. OPS is responsible for detecting and managing fraud cases, as well as carrying out merchant verification, while Analytics plays a crucial role as a data enabler and executes high-impact projects for the area.

As a part of the Analytics area, this role will be responsible for owning the entire digital account process, from onboarding to risk and fraud strategy, including merchant KYC/KYB eligibility criterias, chargeback/fraud management, alerts/monitoring risk process, decline strategy, and account takeover risks and mitigations. We are not the first market to implement a digital account, so we aim to leverage our advantage by reviewing procedures from other countries and avoiding repeating their mistakes, in order to step up our game. This analytics team consists of other 2 senior members that will help on this mission through the data enablement (data models for consumption) and automatization tools/support.

As our ONB and Fraud Prevention Analyst, you will help us to:

Create and execute all the key digital account procedures, from the kyc/onboarding eligibility criteria and strategy to the monitoring and decline process, always balancing friction versus fraud rates.

Create and execute a strategy to minimize account takeovers (ATO)

Create and maintain the main KPIs and leading indicators of the digital account, with help/support from the analytics team

Take advantage of synergies with global teams, specially with BR market.

Create value through the generation of insights, processes, conclusions and reports, based on deep dive data analysis.

You will be a great fit for this position if you:

Have SQL intermediate skills or basic level with strong desire to learn and improve.

Interested in data-driven problem-solving, using insights to create weekly action plans that drive us towards our goals. 

Interest in developing a business vision that allows to identify needs and solutions proactively and independently.

Explain technical concepts to non-technical team members.

Being a highly motivated team player, hands-on, focused and striving to learn and improve your skills.

Thrive in a constantly changing environment, proactive and enthusiastic.

Enjoy building end-to-end solutions to existing and new problems with focus on the outcome.

Advanced english level, able to have conversations, receive guidance, work in a foreign team and to explain and understand topics in their domain.

Are able to give feedback (Radical candor) and constantly seek feedback from your leader and peers.

0-2 years of experience in similar roles

You will be an excellent fit for this position if you have knowledge on:

Have experience working with Tableau or similar data visualization tools.

Experience in Analytics at Risk/Payments Industry

While having this knowledge would be desirable, it is not a requirement for the position. However, it would be beneficial if you are interested in learning about these topics.

Why you should work at SumUp:

You’ll be part of a company that lives and breathes to empower small merchants around the world and a member of a truly global team that works with people from different parts of the world

You’ll have full autonomy to propose and implement changes that will up our game, as we work in flat hierarchies

Sumup Values:

We Care : Support for local communities and disadvantaged groups.

Team First : Attract, retain, and develop diverse talents.

Founders Mentality : Helping minorities to thrive; supporting entrepreneurs.

SumUp's vision is to become a leading D&I company that strengthens the societies in which we live and serve. SumUp aims to become a leading global employer for women, LGBTQ+, people from different nationalities and ethnicities, and to be inclusive of people with different abilities and throughout their lives.

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited

Job Application Tip

We recognise that candidates feel they need to meet % of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

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