IT System Operation Leader

POSITION PURPOSE

**Main role responsibilities**:
Responsible to manage LATAM region system standards, accesses policies and controls, communications, infrastructure, and databases.
This role leads a multi-disciplinary regional team and vendors representing infrastructure disciplines including Data Center, Engineering, Telecommunications, Midrange/Mainframe, Distributed Systems, Information Security, End User Technologies, Service Management, Help Desk, and Service Quality that support businesses at the local and regional level. Leadership and Strategic Management:
**Roles and responsibilities**:
Develop primary infrastructure goals, operating plans, policies, short-term objectives, and strategies for infrastructure issues.
Lead transformational change within infrastructure technologies that reshape the business and contribute to significant growth.
Lead the integration and consolidation of infrastructure from acquired companies or divestitures resulting in a single enterprise IT infrastructure group with adherence to common processes, governance, and architectural standards.
Work together with regional and global IT Management to influence the business from a technology perspective to help the business unit create new revenue streams, thereby improving customer competitiveness.
Work alongside IT Management in a consultative manner with department heads, advising on technologies that can improve their efficiency and effectiveness.
Manage all operational aspects of IT infrastructure services, both with the global data center provider and in-country.
Provide local support to the production environments of Infrastructure Technologies 7x24. These include local data center operations, production support, service desk, and first and second level support for distributed systems, Telecom.
Responsible for defining and perform regional infrastructure, systems and communications procedures and standards, business continuity and contingency plans
Oversee LATAM regional infrastructure, ensuring processes and systems uptime and operation
Define and ensure company asset management control, technology, and systems life cycle
Ensure regional alignment with corporate security standards, procedures, projects scope and prioritization
Work cohesively ensuring collaboration within LATAM countries IT Teams as well as Global Corporate IT Teams and vendors

The previous points only represent the main functions of the position and in no case all of them.

KEY SELECTION CRITERIA (KSC) DESCRIPTION

**Education Essential**:

- A bachelor's degree in information systems or equivalent work experience;
**Work Experience Essential**:

- A minimum of 10 years hands on of IT experience, with 5 years in the position with technical/engineering experience in data centers and IT.
- A minimum of 5 years working on administration of world class solutions.
- Experience in multinationals (global companies) with at least two years in a supervisory capacity.

Preferred Certification
Unix, Linux, Relational Databases, Security, TCP-IP, World Class Solutions: ERP / CRM / HCM / WMS, Could and On-Premise infrastructure.
POSITION PURPOSE

**Main role responsibilities**:
Responsible to manage LATAM region system standards, accesses policies and controls, communications, infrastructure, and databases.
This role leads a multi-disciplinary regional team and vendors representing infrastructure disciplines including Data Center, Engineering, Telecommunications, Midrange/Mainframe, Distributed Systems, Information Security, End User Technologies, Service Management, Help Desk, and Service Quality that support businesses at the local and regional level. Leadership and Strategic Management:
**Roles and responsibilities**:
Develop primary infrastructure goals, operating plans, policies, short-term objectives, and strategies for infrastructure issues.
Lead transformational change within infrastructure technologies that reshape the business and contribute to significant growth.
Lead the integration and consolidation of infrastructure from acquired companies or divestitures resulting in a single enterprise IT infrastructure group with adherence to common processes, governance, and architectural standards.
Work together with regional and global IT Management to influence the business from a technology perspective to help the business unit create new revenue streams, thereby improving customer competitiveness.
Work alongside IT Management in a consultative manner with department heads, advising on technologies that can improve their efficiency and effectiveness.
Manage all operational aspects of IT infrastructure services, both with the global data center provider and in-country.
Provide local support to the production environments of Infrastructure Technologies 7x24. These include local data center operations, production support, service desk, and first and second level support for distributed systems, Telecom.
Responsible for defining and perform regional infrastructur