Physical Availability Recovery Manager

**Career Area**:
Product Support

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**Important**:

- Don’t forget to include a resumé in English in your profile in Workday

**What you will do**:

- Lead and develop a team of Site Performance Managers across the Americas.
- Provide executive-level reporting and performance updates for Caterpillar leadership.
- Manage business risk related to commercial activity at key mining sites.
- Partner with regional and commercial leaders to execute recovery strategies and performance improvement plans.
- Assign and manage field service personnel to optimize resource utilization and meet client needs.
- Act as a technical and strategic advisor during sales cycles and service agreement negotiations.
- Gather and report on customer support trends to engineering for continuous product improvement.
- Monitor and improve key site metrics such as equipment availability, uptime, and cost per ton.
- Lead root cause analysis and corrective action implementation for product and performance issues.
- Co-develop and implement product support and equipment management processes with dealers and customers.
- Serve as a consultant to dealer and customer operations and executive teams on equipment strategy and performance.

**What you have**:
**Customer Focus**: Anticipates and exceeds customer expectations. Effectively recovers from service failures in ways that enhance customer trust. Measures customer satisfaction and implement continuous service improvements.

**Service Excellence**: Delivers proactive, high-quality service. Resolves complex customer issues efficiently. Coach’s others on best practices for service delivery.

**Collaboration**: Fosters a culture of information sharing and teamwork. Drives organizational change to support and enhance collaboration.

**Consulting**: Leads multiple consulting engagements. Identifies and evaluates alternative solutions in partnership with clients. Manages all phases of the consulting relationship.

**Decision Making & Critical Thinking**: Analyzes complex data and synthesizes actionable insights. Advises others on decision-making frameworks. Applies consultative and consensus-based approaches.

**Effective Communication**: Communicates clearly across all organizational levels. Use empathy and assertiveness to influence outcomes. Tailors messaging to diverse audiences.

**Relationship Management**: Builds and maintains strategic partnerships. Coach’s’ others in client engagement and satisfaction. Aligns business objectives with client needs.

**Technical Excellence**: Provides expert-level technical guidance. Mentors’ others in developing technical solutions. Delivers effective resolutions to complex technical challenges.

**Field Support**: Experienced in post-sales support and field operations. Implements remote support capabilities. Monitors and reports on product performance trends.

**Basic Requirements**:

- Bachelor's degree
- English Advanced
- Demonstrated experience in related industries or fields
- Experience working with Dealers
- Mining Experience
- Strong emotional intelligence and cultural awareness.
- Excellent communication and interpersonal skills.
- Ability to work independently and prioritize in a dynamic environment.
- Proven leadership in cross-functional or field-based roles.

**Additional Information**:

- This position will require 50-75% travel

LI

**Posting Dates**:
julio 3, 2025 - julio 18, 2025
Caterpillar is an Equal Opportunity Employer.

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