Global Strategic Operations Manager, Reporting

**About the Role**

Uber is revolutionizing the future of grocery & retail by creating the world's leading marketplace for on-demand delivery across local commerce. As part of the Global Operations team for Grocery & Retail (GR), you will play a crucial role in ensuring a top-tier experience for merchants on the Uber platform. You will support merchants in growing their businesses through Uber, providing world-class delivery experiences to customers.

In this role, you'll work collaboratively with local operations and commercial teams globally, as well as with GR leadership and product development teams. Your primary responsibility will be to design and deliver outstanding analytical insights and reports, utilizing automated solutions that streamline processes, design and implement improvements to current processes, improve Uber's offerings, and support merchant success. You'll be working closely with a wide range of teams and stakeholders, from Product, Ops, Finance, Account Management, Legal, Tax and others to ensure our merchants have the tools they need to thrive within the Uber ecosystem.

**What you'll do**
- **Scale Reporting Excellence**: Design, develop, and implement tools and processes to provide grocery & retail merchants with best-in-class business reports and insights.
- **Support Seamless Merchant Experience**: Build and leverage automation solutions to enhance the delivery of reporting and insights, ensuring merchants enjoy a seamless, user-friendly experience.
- **Drive Continuous Improvement**: Drive the ongoing enhancement of Uber's reporting and insights solutions to elevate the merchant experience. Identify areas for optimization and implement improvements that enhance the value merchants receive from Uber's platform.
- **Provide Data-Driven Recommendations**: Conduct in-depth analyses to uncover key insights, which you will synthesize into actionable recommendations for leadership and cross-functional teams.
- **Stakeholder management**: Orchestrate and bring together the work of a wide range of cross-functional stakeholders including Operations, Product, Finance, Account Management, Support, Policy, Communications and Legal while driving accountability to ensure deadlines are met
- **Alignment & Product collab**: Ensure product launches and new merchant requirements are reflected & aligned to data and supported by reporting
- **Create Technical Documentation**: Produce comprehensive documentation outlining report structures and technical processes to support internal and external stakeholders.

**Basic Qualifications**
- Bachelor's degree in business analytics, economics, engineering, or a related field
- 3+ years of experience in business operations or business analytics
- Proficiency in SQL for data extraction and analysis
- Experience using Python or R for data extraction, statistical analysis, and process automation
- Familiarity with data science libraries (pandas, NumPy, matplotlib, SciPy)
- Strong critical thinking, judgment, and decision-making skills
- Ability to solve complex business problems across multiple teams and product areas
- Attention to detail with the ability to execute efficiently

**Preferred Qualifications**
- Master's degree in business, economics, engineering, or a related field
- Six Sigma certification or experience with methodologies
- Experience developing and managing business reporting and insights solutions
- Industry experience in grocery and/or retail
- Familiarity with Python libraries (e.g., Scikit-learn, pipenv)Nice to have experience with SFTP and related Python libraries (e.g., gnupg, boto3)