Global Operations Manager

hace 2 semanas

Santiago de Chile Uber A tiempo completo

**About the Role**

Join Uber's Global Catalog Ops team as a Senior Brand Owner Catalog Manager, where you'll lead a global team focused on ensuring the completeness, accuracy, and freshness of brand manufacturer (CPG) catalogs across all key regions.

This role is critical to driving customer experience, powering promotional performance, and delivering accurate reporting for sales and advertising campaigns. You'll be responsible for defining global standards, leading strategic initiatives, and collaborating with stakeholders across Uber and with third-party providers.

You'll oversee a team of four direct reports based in the United States, Chile, France, and Australia, each responsible for a specific set of regional markets.

**What You'll Do**
- Lead and develop a high-performing global team, providing clear feedback, setting goals, and supporting their professional growth.
- Define and track KPIs related to catalog quality, including product onboarding, attribute coverage, freshness, and data accuracy.
- Design and implement global initiatives to improve the completeness and quality of CPG catalogs.
- Partner with commercial teams to align CPG prioritization with business goals and build tailored engagement strategies.
- Drive CPG engagement by onboarding partners via third-party providers and ensuring smooth, scalable data ingestion processes.
- Collaborate with CPGs and internal teams to define and model product attributes required for promotions, campaigns, and reporting.
- Work cross-functionally to optimize catalog processes, increasing data coverage and reducing gaps across merchants and geographies.

**What You'll Need**
- Proven experience in team management, leading a geographically distributed team across time zones.
- Strong analytical and problem-solving skills, with the ability to turn data into strategic insights.
- Proficiency in SQL and comfort working with technical data tools.
- Excellent English communication skills, both written and verbal, to collaborate globally.
- Exceptional organizational and project management abilities, able to manage multiple initiatives simultaneously.
- Confident, clear communicator with strong interpersonal skills and openness to feedback and innovation.
- Experience negotiating with external partners and managing third-party providers.
- Stakeholder management expertise, working effectively with both internal teams and external CPG partners.

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