IT Support Engineer

Company Description
**About Us**

**TOMRA Food** designs and manufactures sensor-based sorting machines and integrated post-harvest solutions for the food industry, using the world's most advanced grading, sorting, peeling and analytical technology. The company's mission is to enable its customers to improve returns, gain operational efficiencies, and ensure a safe food supply via smart, useable technologies.

**TOMRA Food** is a member of the TOMRA Group founded in 1972 that began with the design, manufacture, and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides technology-led solutions that enable the circular economy with advanced collection and sorting systems that optimize resource recovery and minimize waste in the food, recycling, and mining industries. This person will be operating in the Business Area TOMRA Fresh within TOMRA Food.

**Job Description**:
This exciting opportunity is based out from our offices in Santiago or Chillan. As an IT Support Engineer, you will work in the global IT Infrastructure and Support Team focusing on regional IT support. You contribute to a reliable, professional and timely IT support for end users mainly working on cases and requests which require a broad knowledge of the IT Solutions provided and insight into the infrastructure.

As a member of the global support team, you will actively participate and contribute within the Group IT Infrastructure and Support team assuring we keep our (internal) customers productive with state-of-the-art IT equipment. You provided feedback and work with the IT Solution Engineers to continuously improve the provided solutions.

In this role you will:

- Provide L2 Helpdesk support to end users and help with L1 as necessary
- Manage the IT employee onboarding and offboarding process as necessary
- Handle IT requests and incident reports based on priority. Review and reprioritize or escalate as necessary
- Review existing and document new IT support procedures
- Troubleshoot and escalate L3 support cases
- Review global tickets and collaborate with the global IT Support organization
- Communicate with external partners to resolve issues and manage tickets as necessary
- Support users with client computers and auxiliary IT equipment
- Assist in software and system design, releases and rollouts according to change management best practices
- Check local IT infrastructure, assuring that all systems are in accordance with provided guidelines
- Help the global infrastructure team improving systems documentation and checklists
- Support events like Town Hall meetings and assure the systems are operational prior to the event, provide expert help during the event

**Qualifications**:
**About you**:

- University degree in Computer Science (B.Sc.) or at least 4 years of experience in similar positions
- Superior communication and social skills
- Advanced professional English
- Experience with communication and collaboration systems (Outlook, Teams, O365)
- End user IT support experience
- Network technology and security knowledge (WAN, LAN, WLAN)
- Windows Server (2019/2016) or Linux administration knowledge
- Superior knowledge in Windows and Office 365

Additional Information
**Why work for us?**

A long-term career for some and a steppingstone for others; We've seen our employees take the diverse skill base they develop in this role to transition into sales, R&D, quality assurance, and service management positions.
- Fantastic learning and career development opportunities
- Work within a highly skilled team of professionals
- Company with presence all over the globe

**How to apply