Field Service Engineer

**Company Description** About Us**

TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure **Every Resource Counts**, has been our strength for over 50 years.

At TOMRA, we want people to innovate, show passion in their work and be **responsible**. We encourage the freedom to** innovate **and take risks that result in breakthroughs that challenge the status quo. We value **passion **that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.

At TOMRA Food, we're dedicated to our brand and expanding globally, and we're seeking passionate and motivated Field Service Engineers to join our team. In this role, you'll provide top-notch engineering services to customers, enhancing machine performance and delivering exceptional customer experiences.

Our Field Service Engineers are proactive, professional, safety-conscious, and excel in technical and customer interactions. You'll be responsible for ensuring the delivery, installation, and ongoing maintenance of our solutions with a focus on preventive maintenance and productivity. Join us in contributing to our exciting goals and making a meaningful impact in the industry.

Here's a sneak peek into some of what you will be doing:

- Ensure machines meet design and customer expectations, responding to and resolving field or remote machine issues promptly.
- Troubleshoot and solve mechanical or operational problems to enhance machine efficiency and performance.
- Conduct preventive maintenance and fine-tuning during production to optimize machine performance continuously.
- Complete mechanical component disassembly and installation, collaborating with engineering to improve work instructions and procedures.
- Maintain relationships with sales leadership and internal departments, providing updates and advising on sales opportunities or customer concerns.
- Actively contribute to continuous improvement activities, ensuring proper use and maintenance of company tools and equipment.
- Provide excellent customer service by addressing complaints, working proactively on projects, and acting as the voice of the customer to improve products and services.

**Qualifications** About you**:

- Engineering degree specializing in Mechanical, Electrical, Electronics, or Mechatronics, with SEC A or B electrical installer license preferred.
- Experienced in customer service within agriculture or food industries, with a minimum of 3 years of relevant professional experience.
- Proficient in maintaining process continuity, following checklists, and troubleshooting electromechanical and software issues.
- Skilled in analyzing and resolving electromechanical and computer software problems, with the ability to interpret manuals and diagrams effectively.
- Customer service-oriented, with strong problem-solving, analytical, and communication skills, capable of working under pressure.
- Willingness to travel extensively (up to 80% of the time)
- Comftable in English for professional communication.

**Additional Information** You will have long-term career opportunities, with a globally renowned company and the following**:

- Complementary Health Insurance
- Life Insurance
- Employee Assistance Program (EAP)
- Referral and Jubilee bonus
- National Holidays and Christmas Bonus
- Flexible Working Arrangements
- Professional Training and Development
- Onsite car parking
- Global Career Opportunities with strong record for internal promotions

At TOMRA we proudly recognise cultural diversity, inclusiveness of thought and individuals to create a great working environment for our employees. So, even if you don’t think you tick all the boxes and the requirements, but you have what it takes, we would still like to hear from you.