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**About Us**
Euronet Worldwide is a NASDAQ listed transactions and payments processing major with strong presence in North America, Europe, Middle East, India and the Asia-Pacific regions. Starting in Central Europe in 1994 and growing to a global real-time digital and cash payments network with millions of touchpoints today. We are one of the world’s foremost providers of electronic payment and transaction processing solutions for financial institutions, retailers, service providers and individual consumers through three primary business segments — Electronic Financial Transactions, Prepaid and Money Transfer. Our business lines include **Euronet, epay, Ria Money Transfer, XE**, **Dandelion and REN**.
**Why We Are Hiring**: We are expanding our Production Support team in Chile to meet the growing demand for our services in the LATAM region. This role is crucial for ensuring the stability and reliability of our production systems, maintaining high standards of performance, and fostering strong relationships with clients and stakeholders. By adding experienced professionals to our team, we aim to enhance our support capabilities and ensure the seamless operation of our electronic payments infrastructure.
**Role: Production Support**
**Location: Chile**
**Experience**:8 -14 Years + of relevant experience working in the skillset in LATAM region
**Domain**:Switch / Payment
**Responsibilities & Key Deliverables**:
- Minimum 8-14 years Operations Experience in 24x7 high-availability Production environment.
- Support trouble-shooting client issues with high level data analysis and project review.
- Extensive problem solving and debugging skills.
- Experience in providing services to agreed SLA’s and OLA’s.
- Experienced in Problem and Incident Management.
- Experience with working in an ITIL environment.
- Excellent interpersonal and communication skills.
- Experience with supporting multiproduct environment.
- Experience in supporting and administering ATM Switch / Card Management / WEB Bases banking System.
- Knowledge of Linux environment will be an Added advantage.
**Requirements**:
**Skillset**:
- Team Leader capabilities
- EFT Switch / ATM / POS
- Messaging - ISO8583
- Schemes - VISA/ MC /Amex / Local Schemes
- Good communication
- Basic Knowledge of Queries (SQL)
**Language**: Spanish & English (mandatory)
For evaluation purposes, we request that all applicants submit their resumes in English.
**Benefits**
- Annual salary increase review
- End of the year bonus (Christmas bonus)
- ESPP (Employee Stock Purchase Plan)
- Paid day off for birthday
- 15 day vacation per year
- Insurance guaranteed for employees ( Health, Oncological, Dental, Life Insurance)
- No fee when using RIA service/wire transfers
