Team Engagement Manager

Launchpad, a people-first technology company, is a leader in North America´s rapidly growing tech sector. Through two solutions, Launchpad supports its clients with digital transformation:

- PaasportTM, our iPaaS solution, streamlines software integration and automates workflows.
- Nearshore Staff Augmentation, our managed IT staffing service, connects top IT talent across various geographical regions, bringing industry expertise to leading clients.

Based in Vancouver, Canada, our operational footprint spans across North and South America, with a second headquarters in Santiago, Chile.

At Launchpad, we genuinely care about our people as individuals. If you are looking for a team that values growth, drive, and passion for your craft, if you’re seeking a place to achieve your goals and dreams with fairness and integrity, then we’d love to hear from you.

**About the Role**
- We are looking for a _**_Team Engagement Manager_**_ to drive the success of our technical teams and client engagements. In this role, you will lead a talented team, optimize service delivery, and ensure high employee engagement and satisfaction. You will collaborate closely with leadership to enhance operational efficiency, manage key programs, and contribute to continuous process improvement._

**Key Responsibilities**

People & Team Management:

- Lead, mentor, and develop a high-performing technical team.
- Conduct regular one-on-ones and performance reviews to foster growth and accountability.
- Ensure smooth onboarding and integration of new team members.
- Maintain high employee engagement and retention through development programs.
- Manage employee performance, promotions, and compensation adjustments.
- Oversee workforce planning, budgeting, and staffing needs.
- Facilitate team celebrations and recognize achievements.

Program & Client Management:

- Oversee program execution, ensuring timely and high-quality delivery.
- Act as a key liaison between technical teams and clients.
- Track program progress, manage risks, and resolve delivery challenges.
- Provide regular updates and reports to stakeholders.
- Collaborate with sales and account teams to optimize client success.

Operational Excellence & Process Improvement:

- Identify and implement process enhancements for efficiency and scalability.
- Contribute to the development of service offerings and solutions aligned with business strategy.
- Ensure effective use of internal tools for time tracking, budgeting, and resource management.

Administrative & Compliance Tasks:

- Oversee payroll-related processes, including bonuses and expense reimbursements.
- Ensure all team members have the necessary equipment and tools.
- Manage contract execution and compliance for employees and contractors.

**What We’re Looking For**
- 7-10 years of experience in IT management, professional services, or software development leadership.
- Strong leadership and team-building skills with a focus on motivation and engagement.
- Excellent communication and interpersonal abilities (C1/C2 English proficiency required).
- Hands-on experience with project tracking, budgeting, and forecasting.
- Strong understanding of the software development lifecycle.
- Problem-solving mindset with the ability to manage multiple priorities.
- Experience with internal tools for time tracking, resource management, and operational efficiency.
- This is an exciting opportunity for a dynamic leader who thrives on building high-performing teams and delivering exceptional client experiences. If you’re passionate about driving impact and continuous improvement, we’d love to hear from you_

**Why work for Launchpad?**
- 100% remote
- People first culture
- Excellent compensation in US Dollars
- Hardware setup for working from home
- Work with global teams and prominent brands based in North America, Europe, and Asia
- Training allowances
- Personal time off (PTO) for vacations, study leave, personal time, etc.
- ...and more

At Launchpad, we genuinely care about our people as individuals. If you are looking for a team that values growth, drive, and passion for your craft, if you’re seeking a place to achieve your goals and dreams with fairness and integrity, then you are the future of Launchpad. Launchpad is committed to fostering a diverse and representative workforce and an inclusive work environment where all employees are respected and treated equally.

Are you ready to elevate your career at Launchpad? We want to hear your story Contact us today.