Facilities Manager

JLL supports the Whole You, personally and professionally.

**Responsabilities**:
Responsible for leading the delivery of the defined scope of work at designated sites. In this capacity there are 6 major activities for which they are accountable:
1. People Management
Provide leadership for site Facility Management (FM) team
Mentor & enable training & development of team members
Identify and fill staffing needs
Nurture an environment conducive to good teamwork and co-operation among colleagues

2. Client Management
Strive to “delight” the Client in all aspects of service delivery
Interact on a regular basis with the appropriate P&G DW Leader and on-site client personnel to discuss ongoing service delivery and forward planning

3. Contracts Management
Ensure that all contracts at the site are delivering the required service at the correct cost
Work with Local, Regional and Global Purchasing to implement Regional/Global sourcing strategies

4. Site Operations Management
Deliver services as defined in the relevant Schedules of the Master Agreement ensuring the implementation and compliance with Best Practice procedures
Report critical & key performance measurements & achieve targets
Ensure that Account Management is informed immediately of any Critical Performance incidents on site
Complete all required audits and Control Self Assessments (CSA) and achieve targets
Provide appropriate monthly/quarterly/annual reporting and management reports as required
Maintain sound management relationships with any third-party tenants &/or property owners as appropriate.
Provide a responsive and pro-active service via seamless interface with all involved parties
Understand all aspects of any lease/licences that may impact the operation of the property.
Work with Client and Manager to develop and implement improved/new processes that improve service to the client and /or reduce cost.
Act as single point of contact for the management of any projects on site

5. Health and Safety Management
Ensure that the site meets all legal and Client required H&S regulations Ensure that all JLL staff are working in compliance with HS&E regulations

6. Finance Management
Ensure that the site meets all financial targets and control requirements Provide standard monthly/quarterly/annual reporting and management reports as required
Staff Satisfaction Survey
KPIs/Master Agreement Reporting requirements
CSA/Audit scores
Implementation of Best Practices
Agreed cost savings initiatives
Budgets/forecast accuracy
HS&E/Risk Audits
Client Surveys (as defined in Master Agreement)
Contracts SLA’S
Operations audits

**Required**:
**Preferable areas of academic studies/advance knowledge**: Engineering (Industrial, Civil or Mechanical), Business Administration or Hotel Administration.
5 years experience in FM or related activities.
English skills (Advanced)

**Human Experience**:
You enjoy and excel working on a fast-paced environment.
You are detailed oriented to deliver results timely and with the highest quality.
You feel empowered to create memorable human experiences for the client, the internal ONE JLL team, and the account’s OneTeam while upholding safety standards.
You are a passionate expert that embodies the JLL Human Experience culture of being an early adopter and turning problems into opportunities while having the flexibility to think outside of the box.
You are a role model with uncompromising standards who works as a collaborative team player, communicates professionally and demonstrates accountability.
You are open to new and innovative ideas and you focus on continuous improvement and delighting the customer.
At JLL you are expected to think “WE”. Everyone in the organization is part of the team
You are a proactive, empathetic leader who brings a positive attitude to the workplace each day.
You are a change agent who lives JLL’s core values, including ethics, teamwork and excellence.
Working with and for people is your passion

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork,