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Field Support Analyst

hace 2 semanas

Santiago de Chile Cognizant A tiempo completo

**At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives.**

We are currently looking for a **Field Support Analyst** to join our growing team and work in a consumer goods industry project.

**What you´ll do**

**What do we value?**

People with initiative and responsibility, who have good diction and excellent treatment with the client. We will also value detail oriented people with strong mobile testing skills.

**Key Responsibilities**:

- Provide smart Hands and Feet support for Technology team on demand
- Rack and Stack Support for commissioning/decommissioning infra devices to be provided.
- Provide physical access to vendors on demand for site/Communication rooms - IDF/MDF/MMR and Data Center/Server room.
- Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.
- Co-ordination for cable patching with Vendors or enable on demand.
- Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site
- Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
- Installing and configuring hardware and software components to ensure usability by end users

**Necessary skills and experience required**:

- Advanced Troubleshooting / Problem Solving capabilities
- Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
- Knowledge / Understanding of GMP and GxP (nice to have)
- English proficiency: Upper intermediate and above.
- Strong focus on quality and attention to detail
- Advanced communications skills to work with multiple teams (Network, Server) and/or OEMs on high priority issues.

**Why Cognizant?**
- _A career_ in one of the largest and fastest growing IT services providers worldwide.
- _Ongoing support_ and funding with training and development plans.
- Opportunity to work for _leading global companies_.
- Our _work environment is diverse_, collaborative and inclusive. We create conditions for everyone to thrive.
- A highly _competitive salary_ and _great benefits_, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.

**Location**:Santiago, Chile.

**Shift**: Full time.

**Are you ready?**

**Join our team