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Desktop Support Analyst

hace 2 semanas

Santiago de Chile Safebox LLC A tiempo completo

Safebox is a boutique IT-focused management consulting company located in the USA that is committed to delivering cutting-edge technology solutions and strategic insights to help our clients thrive in an ever-evolving digital landscape. Our team of dedicated professionals works relentlessly to create exceptional value for our clients. We are looking to expand our team by adding a talented and driven **Desktop Support Analyst (remote - Chile)**for our manufacturing client. The Desktop Support Analyst handles the first and second level support requests

that come in from our Clients. They are the first to touch a service desk ticket and

make sure that the issue is handled quickly and the Client is informed of what to

expect every step of the way.

**What You’ll Do**:

- Perform remote installation and upgrade of PC’s and related equipment such as printers, monitors and peripherals
- Performs company-wide conversions and updates of operating systems and software programs
- Diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members
- Ensure that Client Documentation is well maintained
- Communicate to the client the status of their ticket every step of the way; notify them of any changes or outages related to their issue
- Monitor the incident management utility for active service records, to diagnose problems and find solutions for service records
- Solve technical issues and problems relating to hardware, software and
- peripherals

**Qualifications**:

- Minimum 3 years’ experience in a business environment utilizing PC based software products, LAN operating systems and utilities, including one year spent on PC support
- Minimum 1 year experience working with and troubleshooting Microsoft Office O365, Teams, iOS, and Android
- Minimum 3 years experiencing configuring and troubleshooting computers running Windows 10 and 11
- Administrative knowledge of AD, Azure, Adaxes, 8X8, Citrix, O365, Intune and Windows
- Experience working with and troubleshooting client issues in a Citrix environment
- Advanced English level
- Great Communications skills, founded in being a good listener
- Experience using a Ticketing system
- Work independently with mínimal direction
- Experience providing support via remote tools
- Intermediate School Certificate and Completion of Technical training program required; University degree in computer science or related field preferred
- Certifications in the following preferred: CompTIA A+, CompTIA Network+ and Microsoft 365 Certified: Fundamentals

**Location**:remote in Chile

**Time schedule**: 24/7 rotating shifts
- 4pm-1am PST
- 12am - 9am PST
- 5am - 2pm PST
- 9am - 6pm PST

**Please note**:

- Must be willing to work the above time schedule

Pay: $1,500,000 - $2,200,000 per month

Application Question(s):

- This is a remote role in the Santiago area of Chile. Work will be done in English. Please confirm your spoken English is excellent and your resume is in English. Thank you.

**Experience**:

- help desk: 3 years (required)
- Citrix: 1 year (required)

**Language**:

- English (required)

**Location**:

- Santiago de Chile, Región Metropolitana (required)