Is Service Delivery Technician

_GHD is one of the world’s leading professional services companies operating in the global markets of water, energy and resources, environment, property and buildings, and transportation.**_Privately owned by our people, _**_GHD provides engineering, architecture, environmental and construction services to private and public sector clients across five continents. Focused on creating lasting community benefit, our connected global network of 10000 people delivers projects with high standards of safety, quality and ethics.- Committed to sustainable development, GHD improves the physical, natural and social environments of the many communities in which we operateWe are currently looking for an **IS Service Delivery Technician **to join our Information Services team in the Chile region, providing desk-side and remote support for GHD’s computing environment to our staff.

If you are looking to continue your career in IT, consider this exciting opportunity which based in our Chile office in **Las Condes **
- Provide technical support for client incidents as escalated by the Helpdesk
- Accurately log all client requests in the Service Desk ticketing system
- Diagnose and resolve client issues related to hardware, VoIP calling, printers, software etc. including upgrade requests
- Escalate and coordinate reported incidents to other relevant internal IS departments (i.e. Systems, Network, Software, Security, etc.) providing appropriate background information
- Contribute to the close-working and effective functions of the IS team
- Be an active member of a supportive and customer service oriented team
- Maintenance of network & non-network computers
- Follow standard Service Desk procedures, IS Security, administration, access controls etc.
- Ensure that all issues logged are tagged, tracked and resolved at the earliest to minimize downtime
- Perform asset management activities, both hardware and software in accordance with GHD policies and procedures
- Take responsibility for own workload, coordinating and monitoring specific tasks
- Adherence to GHD’s values, Codes of Conduct, Policies & Procedures
- Patient attitude and ability to communicate with users of varying expertise and seniority
- Highly organized and able to deliver outcomes through determining priorities
- Excellent problem-solving skills
- High level of self-motivation
- Have a sense of responsibility for own actions (managing self)
- Advanced English proficiency.

**Skills, Competencies and Qualifications**:

- Requires a post-secondary education in IT-related Help Desk training, and a minimum of 1-3 years of experience
- Requires a solid understanding of
- Windows 10 desktop environment and troubleshooting in a global corporate environment
- Ticketing systems; service desk escalations
- PC Imaging and hardware troubleshooting
- Microsoft Office products
- Active Directory
- New hire training
- Mobile device configuration
- Excellent Time Management and Organization Skills
- Excellent Written and verbal communication abilities
- Positive attitude along with solid communications skills
- Valid driver's license

We offer a professional working environment and culture and believe that work / life balance is critical to the success and happiness of our people. We also offer competitive salary packages based on qualifications, skills and experience.

As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. Upon request, GHD will provide reasonable accommodation for applicants with disabilities throughout the recruitment and selection process.

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**Why GHD?
**Being the best we can be is in our culture.

We are a family of smart, innovative and creative problem solvers. In our employee-owned company, everything feels like it matters more. Challenge us and help us come up with new solutions to ensure water, energy and urbanisation are made sustainable for generations to come.

**Our commitment to you
**Commitment is a powerful word that defines how we do business, how we serve our clients and how we care for one another. We will support your needs by giving you the tools to do your best work and then recognise achievements. We will set your curiosity free to allow brilliant minds to do their best work. We will invest in new ideas, removing barriers where we can. Finally, we will encourage you to collaborate with thousands of diverse people across our global business.

**Who we **are
**We are committed to solving the world's biggest challenges in the areas of water, energy and urbanisation. GHD is a global professional services company that is a leader in engineering, construction and architectural expertise. Established in 1928, we remain wholly owned by our people. We are 10,000+ diverse and skilled individuals, yet we are proudly ‘One GHD’ across more than 200 offices, spanning five continents - Asia, Australia, Europe, North and South Ameri