Client Services Manager

JOB REQUISITION

Client Services Manager - Any U.S. Location

LOCATION

CA SAN RAMON CORP

Job Summary

This is a remote position.

The Strategic Accounts team is currently seeking a Manager, SA Client Services to run our Chicago Service Center. This individual will oversee a team of SA Client Servicing Managers and Preplacement Coordinators. The Manager, SA Client Services is responsible for:

- Daily leadership of multiple shifts
- Relationship development with large clients located across the United States
- Working with internal and external customers to resolve issues quickly and efficiently
- Incremental revenue growth that is consistent with Robert Half targets
- Leads marketing activities and creates and maintains a productive business generation culture
- Oversees and supervises the administrative functions of the office

This is a great opportunity to get involved with Strategic Accounts

Key Core Competencies:
Results and Execution
- Responsible for overall branch growth via revenue generating activities/ multi
- divisional performance.
- Execute operational focus areas.
- Meet productivity standards, individual and staff LOB's.
- Ensure consistent execution of operational best practices.
- Make timely and quality decisions.
- Balance managerial and operational responsibilities.

Infrastructure
- Attract, source and hire.
- Train, develop and retain staff.
- Create a high-performing team dynamic and positive business generation culture.
- Identify and develop high-potential performers.

Business Analysis
- Achieve revenue, margin and operating income goals.
- Expert knowledge of technology.
- Display understanding of financial business trends and execute appropriate strategy.

Communication/Collaboration
- Effective communication (feedback, difficult messages, expectations, ownership, corporate goals and accountability)
- Build collaborative relationships throughout the organization and your market.
- Motivate, inspire and lead by example.
- Provide consistent recognition.
- Lead and manage change.- Delegate responsibility.
- Conduct effective meetings, trainings and presentations.

Customer Focus
- Create, develop and execute on customer retention and expansion strategy for branch.
- Build customer loyalty by providing, ensuring and monitoring superior service.
- Execute and differentiate Core 4 principles.

Leadership Approach
- Leads with character, builds trust, respect and credibility through actions and behaviors along with placing team ahead of self.
- Promote and support an inclusive work environment where diversity and inclusion is championed.
- Aware of and accepts responsibility for own actions and behaviors.
- Create a positive, collaborative and balanced branch culture.
- Provide mentoring, coaching and development of all staff.
- Follow through on commitments.
- Invest in own and other personal development and progression.

Qualifications:

- Bachelor’s degree or equivalent, preferred.
- 2+ years’ management or equivalent experience required.
- 2+ years’ staffing professional experience required.
- Proven performance in staffing professional and division director roles.
- Experience developing and managing budgets.
- Demonstrated success in business generation, leading and driving business development.
- Excellent communication, presentation and problem solving skills.
- Proficient in MS Office, databases and other systems.

Top Reasons to Work for Robert Half:

- EXCITING CAREER OPPORTUNITIES WITH THE INDUSTRY LEADER - For more than 70 years, our history of success and strong client relationships provide a level of stability few companies can match.
- .
- UPWARD MOBILITY - With more than 300 locations worldwide, we provide excellent career advancement potential, both locally and beyond.
- TOOLS FOR SUCCESS - We provide world-class training, client relationship management tools and advanced technology to help you succeed.
- RESPECTED WORLDWIDE - Robert Half has appeared on FORTUNE magazine’s list of “Most Admired Companies” since 1998, as well as numerous “Best Places to Work” lists around the world.
- .

Robert Half International Inc. is an Equal Opportunity Employer. M/F/Disability/Vet

JOB LOCATION

CA SAN RAMON CORP