Client Services Manager

JOB REQUISITION

Client Services Manager

LOCATION

CA SAN RAMON CORP

**Job Description**:
Robert Half offers our larger clients a more formal, centralized relationship through our Strategic Accounts department. In general, clients have needs in multiple locations and require centralized account management or a single point of contact. Special services could include reporting, customized billing, background checks and other requirements to manage contingent talent solutions.

We are currently looking for a Client Services Manager to serve as a National Account Relationship Manager to a portfolio of single-point-of-contact clients including vendor management systems and third-party clients.

What you will do:

- Select and distribute client work orders to branch locations to partner and fill the job order requisition-
- Schedule interviews and share client feedback
- Maintain and expand existing business through internal business development techniques and customer service
- Communicate and educate talent professionals on client contractual terms and service-level agreements as well as revenue growth opportunities including:

- Attend account handoff meetings with Implementation and Services Team members to learn about new client accounts or servicing modifications
- Create company records in Salesforce to ensure accurate invoicing and tracking
- Partner with Strategic Accounts compliance teams to provide and educate on use of pre-placement forms, documents, background check vendor access and drug screening forms and lab addresses
- Educate talent professions on invoicing requirements
- Monitor compliance to pre-placement and invoicing requirements, client contractual terms and service level agreements
- Assist management in Strategic Accounts special projects to support other department initiatives, including:

- Review and analysis of a portfolio of Strategic Accounts
- Perform ad-hoc analysis to make recommendations to management regarding operating policies and procedures best practices to improve service levels and to achieve departmental revenue goals
- Assist in standardization and documentation of procedures
- Participate in informational meetings, conference calls, trainings, and team strategy meetings to receive up-to-date servicing and strategy plans, including:

- Training sessions provided by VMS clients, background check vendors, department initiatives, and company online and instructor-led sessions
- Partner with the Vice President team and Account Executives to help maintain and expand existing business through internal business development techniques and customer service.
- Develop presentation materials and assist with communication rollouts, pertaining to the assigned portfolio accounts.
- Document and maintain desk level activities per contractual agreement.
Resolve non-compliance issues, invoicing errors, and talent professional follow-through in a timely manner, including:- Working with the client on entered hours or invoices that have not been approved by the client
- Resolve bill rates for regular and overtime hours, conversion rates, expenses, etc.

What you will bring to this role as a Client Service Manager:

- Demonstrated ability to work independently with mínimal supervision in a hybrid work environment
- Ability to analyze and interpret data, identify, and resolve discrepancies
- Ability to read and understand simple to complex contract terms and Robert Half’s ability to support them
- Demonstrated ability to help lead business development efforts by identifying opportunities and collaborating with the Strategic Accounts Vice Presidents and Account Executives on tactical plans
- Tenacity in follow-through
- Ability to work with highly confidential data
- Ability to demonstrate reliability and good attendance
- Strong operational understanding of Robert Half or like business, with the ability to prioritize and make comprehensive business decisions
- Working knowledge of Salesforce or other client relationship management system- Proven team player
- Ability to speak up in an encouraging, professional, and supportive manner
- Ability to act with a sense of urgency daily
- Custom Service orientation
- Ability to sit for extended periods of time at a computer

Top Reasons to Work for Robert Half:

- EXCITING CAREER OPPORTUNITIES WITH THE INDUSTRY LEADER - For more than 70 years, our history of success and strong client relationships provide a level of stability few companies can match.
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- UPWARD MOBILITY - With more than 300 locations worldwide, we provide excellent career advancement potential, both locally and beyond.
- TOOLS FOR SUCCESS - We provide world-class training, client relationship management tools and advanced technology to help you succeed.
- RESPECTED WORLDWIDE - Robert Half has appeared on FORTUNE magazine’s list of “Most Admired Companies” since 1998, as well as numerous “Best Places to Work” lists around the world.
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