Field Service Engineer

Kongsberg Gruppen

**Field Service Engineer -Automation**:
Holdingselskaper
- Kongsberg Maritime, a subsidiary of KONGSBERG, is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including merchant, offshore, subsea and naval. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 34 countries. Kongsberg Maritime is a market leader in systems for positioning, surveying, navigation and automation. Important markets include countries with significant offshore and shipyard industries. We are determined to provide our customers with innovative and reliable marine electronics that ensure optimal operation at sea.
- At KONGSBERG, we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers.
- WORLD CLASS - through people, technology and dedication
- An exciting opportunity has arisen as Field Service Engineer. In this role, you will primarily work with Offshore Automation software and hardware in delivery, after sales and upgrade situations on both current and earlier versions of KM Integrated Control Systems (E&P Segments mainly). The position involves extensive traveling (100 + days a year), both planned and on call on commissioning and service-jobs.
- Our Global Customer Support division is responsible for Kongsberg Maritime services, upgrades, and support in the aftermarket. Our 2300 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades, and spare parts in order to secure availability and predictability to our customers.
- What we can offer you:
- Competitive compensation packages
- Health & welfare benefits
- Career growth opportunities
- Safe and collaborative culture

Key accountabilities:
- Provide customer support, through commissioning and service on assigned Offshore Automation and cross-trained product range
- Supply technical assistance during on-call assignments regarding HW/SW issues
- Attend CATs, Dry-Docking and Sea trials during commissioning and regular service trips
- Responsible for reporting errors or defects on equipment delivered from KM, and suggest improvement actions
- Provide technical assistance to Sales, After sales, customer, and Automation team
- Provide correct documentation when requested
- Responsible for updating CRM, databases and documentation after regular services according to Global Customer Support processes
- Develop own qualifications by participating at internal / external courses and education

Qualifications and experience:
- Technical education, bachelor, or equivalent combination of experience/education in the related professional field
- Be customer oriented and “service minded”
- Passion and patience to support customers and internal stakeholders
- Ability to handle simultaneous activities and work in a hectic environment
- Willing to expand technical knowledge to other areas through cross-department opportunities
- Must be able to travel on short notice
- Must be comfortable with extended travel activity and work tasks controlled by our customers
- Be a team worker, with excellent cooperative skills towards colleagues and customers
- Knowledge of general electrical control system concepts such as PID controllers, filters, etc.
- Ability to produce and interpret technical documentation.
- Ability to troubleshoot low voltage electrical components, use of voltmeters, etc.
- Experience with PLC / SCADA systems and their architecture is highly desired.
- Good communication skills and fluent in English - Manage English as the official “work language”
- Ability to work independently, self-driven
- Dedication and desire to build a long career within the technical field

Valuable skils/Abilities:
- Prioritize and complete work tasks for the assigned service trip or project
- Carry out actions to prevent errors within our delivery and after sales deliveries
- Report all safety/security related incidents offshore
- Complete and submit time-sheets and expenses in a timely fashion
- Ownership over assigned cases and/or service trips
- Suggest improvements to our products and report needs to Service Manager or main office
- Make proactive suggestions to customers on available upgrades and new products while visiting onboard

KONGSBERG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Work Location: Santiago, Chile
- Closing date by Septe