Field Service Engineer

hace 2 semanas

Santiago de Chile Tomra A tiempo completo

Company Description
**TOMRA Food designs and manufactures sensor-based sorting machines and integrated post-harvest solutions for the food industry, using the world's most advanced grading, sorting, peeling and analytical technology.** The company's mission is to enable its customers to improve returns, gain operational efficiencies, and ensure a safe food supply via smart, useable technologies.

TOMRA Food is a member of the TOMRA Group founded in 1972 that began with the design, manufacture, and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides technology-led solutions that enable the circular economy with advanced collection and sorting systems that optimize resource recovery and minimize waste in the food, recycling, and mining industries.

**Job Description**:
The Field Service Engineer (FSE) is responsible for delivering high-quality service to ensure enhanced machine performance and an excellent customer experience. Our Field Service Engineers are proactive, think critically, take initiative and are responsible for ensuring our solutions are delivered, installed, and maintained on an ongoing basis.

Field Service Engineers have an aptitude for machine operations, mechanical, electrical, computation and operational, and electrical assembly and installation. He/she is responsible for meeting customer supply demands to ensure all aspects of end-to-end system quality are met, from installation to preventative maintenance - ensuring our customers receive optimal results from machinery.

The Field Service Engineer works collaboratively with peers and customers, ensuring and promoting health and safety for all while maintaining our global brand of quality and excellence. You will be a part of a team that is responsible for **Field Service work like commissioning, operation, testing, integration, optimization, maintenance and repair** worldwide. You will provide detailed field reports that are useful for the whole organization after every installation or technical intervention and give support to Sales and Project Management. You will provide training of customer maintenance and service personnel on site as well as TSS Service Engineers.

**Qualifications**:
You are flexible, willing to travel abroad and you meet the following requirements:

- Solid understanding of mechanical engineering
- Excellent communication skills in Spanish, English is a plus
- Working knowledge of basic electrical power circuits and PLC circuits would be an advantage
- Knowledge of computer hardware and configurations is considered a plus
- Basic understanding of programming, preferably C++, C, Java or Python are considered to be a plus
- Ability to establish and maintain effective working relationships with customers, internal and external associates, and management.
- Excellent communication skills in English and/or other languages are a plus
- A valid driver’s license with a good driving record
- Willing to travel abroad for at least 80% of the time, based on a flexible schedule. This means it could be also during weekends or in holiday seasons.

Additional Information
**Why work for us?**

A long-term career for some and a steppingstone for others; We've seen our service technicians leverage the diverse skill base they develop in this role to transition into sales, R&D, quality assurance, and service management positions.
- Fantastic learning and career development opportunities
- Work within a highly skilled team of professionals
- Company with presence all over the globe

**How to apply

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