Care Coordinator Ii

Care Coordinator II

**BCForward is looking for Care Coordinator II- Remote**
***Position Description: Care Coordinator II**

**Location Address: FL- Remote**

**Anticipated Start Date: ASAP**

**Duration: 06+ Months**

**Shift: Monday - Friday 9:00 a.m. - 6:00 p.m. EST**

**Job Type: Contract, 40 HRS WEEKLY, Onsite**

**Pay Rate: $25.00/hr on W2**

This position will involve completing outbound quarterly calls to members for follow-up. The coordinator will be assigned a number of cases monthly and will be responsible for making three attempts per member to reach them (on Day 1, Day 2, and Day 3). If contact is not established, the coordinator will work with the primary care provider (PCP) to obtain updated contact information. Additional tasks may be assigned based on call volume.

**Responsibilities**:

- Conduct 50-75 calls per day.
- Submit daily reports via Outlook summarizing completed work.
- Ensure IT access and completely new hire orientation on the first day.
- Participate in 1:1 training with a preceptor.

**Required Qualifications**:

- 2+ years of experience in healthcare/managed care.
- Experience in a call center or healthcare environment (e.g., doctor's office, call center).
- Comfortable with outbound and inbound calling.
- Must be able to multi-task: completing calls while taking notes.
- Ability to adapt to change.
- Bilingual (Spanish or Creole).
- Pediatric experience.
- Previous work-from-home experience.

**Education Requirement**:

- High School Diploma or equivalent.

**Software Skills Required**:

- Basic proficiency with Excel, Outlook, Word, and TEAMS.

**Benefits**:
BCForward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

**About BCforward**:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCForward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCForward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

**Employee Type**: Contractor

**Location**: Florida, FL (Onsite)

**Job Type**: Health Care, Insurance, Nurse

**Experience**: Not Specified

**Date Posted**: 01/29/2025