Sr./solution Architect-b2b Commerce Cloud

**Job Category**:Customer Success Group

**Job Details

**Responsibilities**:

- Be knowledgeable of the B2B Commerce product feature set, use cases, and industry verticals to which they apply.
- Be knowledgeable of cross cloud capabilities and solutioning to drive customer value.
- Work with customer teams to promote maximum use of native capabilities throughout the entire implementation and release lifecycles.
- Provide implementation guidance and commerce best practice recommendations to Customers in preparation, planning, and launch of their B2B commerce sites.
- Support team to ensure Salesforce B2B services are properly engaged with both the Customer and Customer implementation teams or Systems Integrator.
- Understand customer's commerce success metrics and help drive (fit for purpose) solutions to achieve results.
- Help safeguard B2B implementations by facilitating engagement of service team-members at critical checkpoints to ensure the solution meets best B2B Commerce practices (i.e. solution design, code, performance, scale, testing, launch)
- Provide status reporting of service engagements and scoring for customer implementations.
- Gather and review customer project artifacts e.g. scope documents, project plans, requirements, design documentation, test
- Escalate in scenarios where client and/or implementation teams are faced with launch barriers or are struggling in aspects of their commerce program.

**Qualifications**:

- SaaS software and business models
- Data Mapping and Modeling guidance
- Information and integration guidance
- Ecommerce Best Practices (market-specific and global)
- 3rd party integrations
- Search Engine Optimization (SEO)
- Multi-site solutions, operations, and governance (domestic and international)
- Content Management
- Customer Relationship Management (CRM)
- Analytics and ecommerce KPIs (key performance indicators)
- User experience design and usability
- Order management, payment process.
- Fulfillment and logistics
- Customer service in context of B2B commerce use cases
- Minimum of three (3) years in B2B manufacturing or retail experience in areas of commerce, operations, information architecture, user experience design, systems integration and project management skills; in the context of ecommerce is preferred.
- Previously managed functional/technical business requirements client implementations in a direct delivery or advisory consultative way.
- Bachelor's degree
- Ability to solve implementation challenges with a high degree of autonomy
- Proficient knowledge of GSuite, MS Office, Diagraming Software such as Lucid, Project Management Software such as JIRA, or Smartsheets
- Strong written and verbal communication skills, specifically in the area of technical writing and functional specification documentation
- Proficiency in working with teams/matrix organizations
- Adaptable to a fast-paced, dynamic work environment
- Working knowledge of Salesforce platform; Certifications are preferred, but not required.
- Ability to travel up to 30% of the year domestically and internationally if needed or allowed.
- Knowledge of (or experience with) SDLC (software development life cycle) is a plus

**Accommodations

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