Technical Architect, Smb

**Job Category **:Sales **Job Details**: **Team Description**: The SMB Technical Architect team is aligned to the most dynamic and exciting part of Salesforce’s distribution organization. As pre-sales engineers and architects, we partner with our customers to use Salesforce technology to drive digital transformation within their companies and support the sales team in winning new business. We work in a fast-paced, team-driven environment where everyone brings something unique to the table to get the job done. **Role Description**: **Your Impact**: The most successful Technical Architects focus on the following areas of impact: - Work with every kind of small business startups, manufacturers, family businesses and more to solve a wide variety of technical challenges using Salesforce solutions across our whole suite of products and clouds. - Develop relationships with C-suite & Technical stakeholders at our customers and help them to understand how the Salesforce platform fits into their overall technology strategy. - Act as a trusted advisor and guide customers towards solutions that deliver on technical and business value. - Hone your knowledge of the Salesforce platform through hands-on training and exploration in the areas of customization, integration, and service delivery and support our account-aligned solution engineers when this deeper level of expertise is needed to solve customer challenges. - Guide deal strategy by providing insight into the technical buyer and crafting influence strategies that resonate with this audience. - Lead technical presentations, demos and customer workshops at Salesforce and external conferences such as Dreamforce, World Tours, TrailheaDX, AWS reInvent, Gartner Symposium, etc. - Keep current with both partner and competitive technologies in order to put proposed solutions into the context of the broader technology landscape. - Highlight insights from customer conversations with our product teams to help ensure we are moving in the direction of market needs. - Share your knowledge and approaches with the broader solution engineering teams to multiply the impact of your work. - Continue to develop yourself as a technologist and as a pre-sales professional in a supportive, collaborative team environment. **Minimum Requirements**: - Ability to understand business & IT department requirements, translate those business needs into a compelling solution and present your recommendations to executive, technical, and business audience. - Coding experience and a willingness to work with or demo code-centric solutions (APEX, Java, C#, JavaScript, Python, Ruby, or other modern languages) - Database and data management fundamentals - Application lifecycle management - Integration principles and tools - Enterprise data management tools and methods - Process orchestration - Role of IT in small, fast-moving companies - Top-notch oral, written, presentation, and interpersonal communication skills. Situational & emotional awareness to adapt message and delivery for the needs of the audience. - Excellent time management skills and the ability to support multiple, concurrent projects. - Lifelong learner, inquisitive, practical, and passionate about technology and sharing knowledge. - Willing and able to travel to customers or Salesforce offices when safe and appropriate. - Bachelor’s degree in Computer Science, Management Information Systems, Operations, or equivalent work experience. **Preferred Requirements**: - Experience in roles that required working hands-on to build, implement, administer, or maintain enterprise software (e.g. software engineer, implementation architect, integration architect, or similar). Implementation or systems integration experience on the Salesforce platform or Heroku is particularly helpful. - Broad industry experience — the SMB segment includes all verticals and industries — including but not limited to: - Working at, supporting, selling into or owning a small business - Startup, growth company or similar experience - Front-line or leadership IT experience in companies of any size - Deep & practical knowledge of the Salesforce platform, including Salesforce Certifications and/or Trailhead Superbadges, or relevant work history **About Salesforce** Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world. Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being named one of the FORTUNE "100 Best Companies to Work For