Professional Services Project Manager

**Job Category **:Customer Success Group

**Job Details**:
Several Project Manager and Sr. Project Manager openings to join a diverse team for the following industry verticals:

- AMER Commercial and Enterprise (Manufacturing, Auto, Energy, Travel, Transportation, Hospitality and Business Services)
- CMT (Communications, Media and Technology)
- FINS (Financial Services including Insurance industry)
- HLS (Healthcare and Life Sciences)
- RCG (Retail Consumer Goods)
- PubSec (Public Sector, Non-profit, and Education)

**RESPONSIBILITIES**
- Create and lead project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success.
- Ensure on time and on budget delivery of projects while also ensuring that project gates and governance are properly adhered to during the execution of the project.
- Track utilization of project resources this against the prioritisation and budget. This includes on time entry and approvals for project timesheets.
- Run routine execution of project implementations. Assist with the planning, tracking, documentation and status updates for the project.
- Lead scope changes and ensure the project is delivered on time and within budget
- Able to run one or two large projects or a couple of small to medium sized interrelated projects requiring complex multi-functional collaboration and management at the program level.
- During the course of a project, be the primary customer interface and perform project management activities that ensures alignment to Salesforce methodology and project gates and governance.
- Exercise solid project leadership skills combined with good eye for business and in-depth analytical skills.
- Facilitate requirements gathering and assist with the creation of project results, as needed.
- Facilitate and lead the creation of salesforce technical design documents for complex projects, by communicating with Technical Architects and Developers, as needed.
- Adopt a standardized development lifecycle methodology for all projects.
- Find opportunities to demonstrate all Salesforce technologies.
- Facilitate review sessions with the client and your team.
- Participate in end to end implementation planning including project management, issue management, communication and organizational change.
- As necessary, write and review QA and UAT test scripts.
- Lead UAT with end users including coordination and user acceptance sign-off.
- Leverage business knowledge and expertise to drive business process improvements.
- Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and future product road-mapping.
- Have difficult conversations regarding budget, resources and timeline and formally collect and communicate outcomes of those meetings.
- Responsible for all project work, reviewing those results prepared by the team prior to submission to the client
- Identifies and manages project risk

**PREFERRED QUALIFICATIONS & SKILLS**
- 5+ years experience, in project management role leading enterprise-scale CRM projects,
- SFDC experience is not required but parallel implementation experience is required
- Demonstrated project leadership skills with direct responsibility for running project teams, budget and schedule against a customer or vendor contract
- Lead internal and external project customers; confirmed negotiation, conflict management, issues, executie communication and leadership skills
- Outstanding and effective interpersonal skills; along with good executive presence. Verbal and written; ability to work with remote teams during non-traditional business hours
- Ability to lead both small and enterprise-wide engagements, facilitate meetings, mentoring teams of junior team members, and proactively run project risks
- Ability to weigh business and technical requirements to identify dependencies, produce project plans and estimates
- Ability to proactively identify and handle project risks
- Ability to work effectively in a fast paced, high energy, team-oriented environment
- Ability to multi-task and perform effectively.
- Must be able to travel up 25%
- Bachelor's degree in Business Administration and/or Information Technology or equivalent experience
- Agile SCRUM Master Certification
- PMP Certification

**LEADERSHIP QUALITIES**
- COMPOSURE: Strong customer-facing communication and with the ability to support complex engagements
- EXPERTISE: Solid grasp of industry standard methodologies and implementation experience of the salesforce product suite
- CREDIBILITY: Able to harmonise with various levels of an organization both technical and non-technical to discuss comprehensive solutions
- WILLINGNESS: Able to analyze customer issues, articulate comprehensive solutions, and craft a plan of action
- LEARNER: Has a passion for continued education in new technologies and complex business and technical concepts
- PASSION: Passionate about Cus