Professional Services Engagement Delivery/project

**Job Category **:Customer Success Group

**Job Details**:
**Job Description**:
Sr. Manager - Project Managers - Several openings to join a dynamic team.

**RESPONSIBILITIES**
- Create and manage project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success.
- Ensure on time and on budget delivery of projects while also ensuring that project gates and governance are properly adhered to during the execution of the project.
- Track utilization of project resources and manage this against the resource allocation and budget. This includes on time entry and approvals for project timesheets.
- Manage day-to-day execution of project implementations. Assist with the planning, tracking, documentation and status updates for the project.
- Manage scope changes and ensure the project is delivered on time and within budget
- Able to manage one or two large projects or a couple of small to medium sized interrelated projects requiring complex cross-functional collaboration and management at the program level.
- During the course of a project, be the primary customer interface and perform project management activities that ensures adherence to Salesforce methodology and project gates and governance.
- Exercise solid project leadership skills combined with strong business acumen and in-depth analytical skills.
- Facilitate requirements gathering and assist with the creation of project deliverables, as needed.
- Facilitate and own the creation of salesforce technical design documents for complex projects, by interfacing with Technical Architects and Developers, as needed.
- Adopt a standardized development lifecycle methodology for all projects.
- Identify opportunities to leverage all Salesforce technologies.
- Facilitate review sessions with the client and your team.
- Participate in end to end implementation planning including project management, issue management, communication and change management.
- As necessary, write and review QA and UAT test scripts.
- Manage UAT with end users including coordination and user acceptance sign-off.
- Leverage business knowledge and expertise to drive business process improvements.
- Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and future product roadmapping.
- Have difficult conversations regarding budget, resources and timeline and formally capture and communicate outcomes of those meetings.
- Responsible for all project deliverables, reviewing those deliverables prepared by the team prior to submission to the client
- Identifies and manages project risk

**PREFERRED QUALIFICATIONS & SKILLS**
- 5+ years experience in project management role leading enterprise-scale CRM projects,
- SFDC experience is not required but parallel implementation experience is required
- Demonstrated project leadership skills with direct responsibility for managing project teams, budget and schedule against a customer or vendor contract
- Demonstrated ability to manage Director+ level internal and external project stakeholders; demonstrated negotiation, conflict management, escalations, executive communication and leadership skills
- Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written; ability to manage and communicate with remote teams during non-traditional business hours
- Ability to lead both small and enterprise-wide engagements, facilitate meetings, mentoring teams of junior team members, and proactively manage project risks
- Ability to weigh business and technical requirements to identify dependencies, produce project plans and estimates
- Ability to proactively identify and manage project risks
- Ability to work effectively in a fast paced, high energy, team-oriented environment
- Ability to multi-task and perform effectively under pressure
- Must be able to travel
- Bachelor's degree in Business Administration and/or Information Technology or equivalent experience
- Agile SCRUM Master Certification
- PMP Certification

**LEADERSHIP QUALITIES**
- COMPOSURE: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements
- EXPERTISE: Working knowledge of industry best practices and implementation experience of the salesforce product suite
- CREDIBILITY: Able to interact with various levels of an organization both technical and non-technical to discuss comprehensive solutions
- WILLINGNESS: Able to analyze customer issues, articulate comprehensive solutions, and craft a plan of action
- LEARNER: Has a passion for continued education in new technologies and complex business and technical concepts
- PASSION: Passionate about Customer Success and is a great listener
- URGENCY: Ability to move fast and drive business value and results
- OHANA: Embodies Aloha culture and a team player that everyone enjoys working with and has a generous heart