Technical Support Technician Iii. Mi Pet

Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as a **Technical Support Technician (TST) III to support clients and engineers at the Remote Services Center.**

**Our global team**:We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

**This is a role well suited to an ambitious professional, looking for the next step in their career. As a **Technical Support Technician (TST) III, you** will be responsible for**:

- Technical guidance and documentation of customer and Field Service Engineer calls placed with the Uptime Service Center
- Remote diagnostic evaluations of MI-PET/CT equipment
- This Support Technician will support our mission of becoming recognized as the most proactive brand in the industry by remotely monitoring customer systems covered by Guardian contracts for potential service events and by clarifying proactive events triggered by PROA processes that identify systems that are likely to experience a service event in the near future.
- Identify problems and provide action plans for highly complex problems and incidents to aid field representative in finding solution
- Preempt potential problems and provide effective solutions
- Seek assistance from internal partners for issues that reach beyond assigned product area
- Work with mínimal direction from management
- Independently identify issues or problems perform research, develop, deploy and delegate corrective actions
- Must be willing to be on call and work rotating weekends/holidays

**This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers**
- Mentor and provide technical operational leadership to TST 1, TST 2 TSEs.
- Contribute to the dissemination of product knowledge
- Provide support to the Operations Manager in the development and implementation of research designed to collect and report product or site-specific information
- Drive individual KPIs and Onsite to Online strategy to meet the needs of the customer/business
- Creates an open, supportive environment consistent with the culture of Service Based Leadership

**Required skills to have for the success of this role**
- Associates degree or vocational training in Electronics or Biomed Engineering (or equivalent experience)
- Technical proficiency in repair of Siemens MI-PET equipment of 8+ years
- Firm knowledge of DICOM, networking, computer use of Microsoft products
- Travel required for customer meetings and technical repair 10%
- Clinical operation of MI-PET/CT equipment is valued
- Knowledge of CT theory and operation preferred
- Experience in peer coaching, technical support role and SAP is preferred
- Spanish speaking a plus

**This is a 2nd shift position (1pm - 10pm EST)**

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

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**Organization**: Siemens Healthineers

**Company**: Siemens Medical Solutions USA, Inc.

**Experience Level**: Experienced Professional

**Full / Part time**: Full-time

**Equal Employment Opportunity Statement**

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