Field Technician Iii

**Brief Job Description**:
A Battery Specialist is responsible for startups, certifications, preventative maintenance and scheduled maintenance for battery systems. The Battery Specialist (BS) is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The BS is also required to maintain continuous communication with CRC, Area/District Offices, and direct manager.

**Why Vertiv is the best company for Field Service professionals**:

- Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture
- Company leaders have many years of hands-on Field Service experience in this industry and many others
- Tremendous focus is placed on employee technical and leadership development
- Technical Training takes place in our state of the art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learning
- Competitive benefits include: Company vehicle, smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k, Profit Sharing, & Generous PTO/Vacation Plan, Medical, Vision & Dental & more
- Abundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides
- Company-wide commitment to promoting a strong work/life balance
- An employer-of-choice for Veterans with technical backgrounds

**Duties & Responsibilities**:
**Role**:

- Rely on direction to accomplish goals
- Perform a number of work related tasks
- Capable of working under direct supervision or independently based upon training

**Technical**:

- Communicate with National Technical Support on issues
- Perform work related tasks according to company guidelines for scheduled maintenance
- Inspection of UPS Battery systems to identify problems
- Maintain customer’s UPS battery system in proper condition
- Install battery systems according to the manufacturers specifications
- Implement Field Change Notices according to published guidelines
- Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
- Render on site and phone assistance to customers.

**Safety**:

- Operate in a safe manner in accordance with published safety guidelines
- Must wear appropriate PPE as per company guidelines and accordance with job duties
- Adhere to work hours policy guidelines - “14 hours rule”
- Report all work related accidents or injuries within 24 hours to the appropriate personnel.

**Administration**:

- Provide accurate and timely reporting according to company guidelines
- Time cards, expense reports, mileage reports, ticket closure, forms et al.
- Maintain individual inventory in accordance with company policy
- Provide estimated time of arrival to the Customer Response Center where applicable
- Maintain company property according to company policies
- Vehicle, credit cards, PPE, test equipment, laptop, pager, et al.

**Customer Satisfaction**:

- Provide proper and adequate communication to internal and external customers
- Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
- Provide estimated time of arrival to the customer for where applicable
- Strive to provide all customers a “first time fix” for their equipment
- Maintain customer satisfaction rates according to company guidelines
- Attend Customer Meetings as required

**Performance**:

- Maximize productivity by combining service opportunities
- Complete all work in an efficient and timely manner
- Capable of making technical and commercial decisions under pressure
- Properly evaluate site and equipment for appropriate billing status
- Maintain productive utilization rate according to company guidelines
- Adhere to company dress code and safety regulations
- Meet or exceed on-site response time requirements for each customer
- Understand and comply with company startup/escalation processes and procedures
- Maintain proper and adequate level of internal communications
- Managers, co-workers, Support Services, electronic communications, et al.

**Knowledge, Skills & Abilities**:

- Required experience (one or more of the following)
- Excellent working knowledge of electricity and the electro-chemical theory of batteries
- Strong Mechanical aptitude
- Equivalent industry experience
- Interpersonal Skills
- Professional
- Reliable
- Team Player
- Must be able to read and interpret electrical line diagrams and blueprints
- Working knowledge of OHM’s law and electronic theory
- Technical skills
- Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions
- Elementary fix/repair techniques based on directed supervision
- Capable of completing tasks and return unit to full operating conditions based upon directed supervi