Client Service

hace 2 semanas

Santiago de Chile JPMorganChase A tiempo completo

**Responsibilities**:

- Key advisor to the client, providing guidance and consultation on decision making and Client’s central point of resolution and escalation for service issues, liaises with bank partners to manage issues.
- Acts as proactive partner, reaching out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfaction.
- Identifies and addresses product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities.
- Partners with Sales to develop an annual Client-specific service strategy reviews for clients within portfolio. Uses product knowledge to recommend and participate in product enhancements and service delivery plans.
- Convey complex ideas and client issues with confidence.
- Adheres to and ensures client's compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes
- Be the escalation point for Cash management issues raised by clients and assure client's inquiry is given priority and take ownership to assure resolution from root cause.

**Required Qualifications, Skills and Capabilities**
- Minimum of 3+ years of relevant industry and/or functional experience or Business College degree to have an advanced understanding of core and intermediate Treasury Services product sets.
- Build solid working relationships with customers and internal partners. Have negotiation, consultative skills and effectively communicate to internal/external clients.
- Use of technical knowledge to produce value-added solutions for clients and partners. Work with the client product utilization as a solution to meet business objectives. Effective Problem Solving skill and Root Cause Analysis. Creative thinker
- Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments.
- Applies sound judgment during the decision making process; evaluates risk factors. Thorough understanding of financial exposure and operational risk related to transactions associated with bank products and services.
- Willingness to **travel international**(1-2 times a year). Fluent in **English, written/verbal a must**. Flexible with working hours and utilize virtual connectivity tools (VDI, Blackberry/Good mobile suite, etc.) when business needs arise

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