Client Service Analyst Senior

hace 1 semana

Santiago de Chile Global Payments A tiempo completo

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

**TSYS, a Global Payments company, is the payment stack for the future and operating in more than 75 countries around the world, we process billions of card transactions each year.**

**As part of our growth as a card processor in Chile, we are looking for a Client Service Analyst, with relevant experience in client facing roles, to be part of our team.**

**If want more reasons for choosing us, we can help you**:

- Flexibility to work from home
- People centered environment
- Contact with teams from different countries
- Attractive policy of salary and benefits

**What Part Will You Play?**
- Reacts to moderately complex client inquiries and conducts research to solve issues within established guidelines.
- Continues knowledge transfer for resolving client (and multi-client) issues in accordance with the Issue Resolution Methodology. Includes clarifying impact with clients, validating through internal research, facilitating technical interactions, tracking issue status, validating corrective actions and proposing communication of the resolution to the client.
- To be assigned as contact with the client to either resolve client’s issue or propose definition of client’s problem for subsequent action.
- Participates in the calls with technical, account management, vendors and/or the client when necessary, and updates issue tracking systems, while keeping the client informed.
- Begins to analyze and evaluate client-initiated changes, including options maintenance requests, through client consultation about best practices and internal research.
- Verifies system changes made and ensures the outcome is accurate.
- Interprets basic technical client issues and project requests. Assists in determining root cause analysis and identifying technical changes needed.
- Develops functional requirements and specifications to support client customization or system changes.

**Minimum Qualifications**
- Bachelor's degree in Information Technology or related field.
- Previous experience consulting with clients to meet business needs and in technical interactions to solve issues and analyze requests.
- Ability to understand and communicate technical changes in easy-to-understand business terms.
- Advanced English level for speaking, listening and writing.
- Advanced Spanish level for speaking, listening and writing.

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