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The Applications Support Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team. **Responsibilities**: Analyzes existing system logic and uses evaluative judgment to make recommendations and implement enhancements or fixes. - Formulates and defines scope and objectives for changes through research and fact-finding combined with a basic understanding of business systems and industry standards; documents requirements. - Partners with appropriate development and production support areas. - Participates in validation and testing activities. - Applies good understanding of how the team interacts with others in accomplishing the objectives of the area. - Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures. - Has limited but direct impact on the business through quality of activities provided; impacts team and closely related teams. - Exchanges ideas and information in a concise and logical manner. - Performs other duties and functions as assigned**Qualifications**: - 0-2 years experience or interest about apps support procedures, concepts and of other technical areas. - Participation in some process improvements. - Be able to work under pressure - Analytical and troubleshooting skills. Good interpersonal and communication skills, great teammate **Education**: - Bachelor’s/University degree or equivalent experience - Knowledge on Microsoft Windows Server operating system and admin related task are considered as a plus - Knowledge on infrastructure as code language such as Ansible and operating system scripting is a plus - Working knowledge/practical experience with Production Support area is a plus - Knowledge on monitoring tools such as ITRS is considered as a super plus - English fluency (strong verbal and written) extreme important and Brazilian Portuguese is a plus Esta y todas las ofertas de Citigroup S.A. se encuentran bajo el marco de la Ley N°21.015 que incentiva la inclusión de personas en situación de discapacidad al mundo laboral. - **Job Family Group**: Technology - **Job Family**: Applications Support - **Time Type**: Full timeCiti is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting
