Parts & Service Consultant

hace 1 semana

Santiago de Chile Caterpillar A tiempo completo

**Career Area**:
Product Support

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**Important**:

- Don’t forget to include a resumé in English in your profile in Workday

As a **Parts and Service Consultant**, you will specialize in product support, making strategic decisions and recommendations to enhance the Percent of Parts Sales (POPS) for Caterpillar branded parts. Your role will involve leading research and providing expertise in developing and implementing strategies for repair options profitability and growth, covering EAME and APD region. You will collaborate across various functional business units to achieve parts objectives, working with global partners, districts, dealers, and customers to drive parts marketing activities and Repair Options Parts Growth. Your role will execute key processes and initiatives to support parts growth and profitability.

**What You Will Do**:

- Conduct competitive analysis focusing on repair options and full machine rebuilds.
- Conduct market/competitive research to identify new opportunities and trends.
- Establish metrics to monitor and improve existing repair options strategies.
- Maintain effective internal communications to align marketing strategy with organizational changes.
- Support POPS and Caterpillar Parts growth through product and program development.
- Assist in delivering new products and programs globally or regionally.
- Gather and provide VOC (Voice of Customer) and VOD (Voice of Dealer) to various business teams.
- Develop and coordinate training materials.
- Support forecasting/business planning and understand promotional strategy.
- Segment, target, and position market opportunities to gain market share.

**What You Have**:
**Customer Focus**:Experience in marketing, sales, or product support**, along with specific industry or product knowledge. Proficiency in **data analysis**and use of business tools for communicating ideas.

**Service Excellence**:Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

**Relationship Management**:Ability to establish and maintain healthy working relationships with clients, vendors, and peers.

**Basic Requirements**:

- Bachelor´s Degree
- English Pre-Advanced
- Broad business background, specific product or industry knowledge.
- Ability to identify and implement innovative solutions.

**Additional Information**:

- This position may require up to 20% travel.
- Sponsorship is not available.

LI

Caterpillar100

**Posting Dates**:
abril 28, 2025 - mayo 13, 2025
Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Join our Talent Community.

  • Commercial Marketing

    hace 1 semana

    Santiago de Chile Epiroc AB A tiempo completo

    **About Epiroc** Epiroc is a multinational company with a presence in 150 countries, which with innovative technology, develops and provides safe and state-of-the-art equipment, such as drilling machinery and construction tools for use in surface and underground mining. It also offers world-class after-sales services and solutions for automation,...

  • Service Business Consultant Education

    hace 1 semana

    Santiago de Chile TD SYNNEX A tiempo completo

    **Sobre TD SYNNEX**: Somos un proveedor líder de servicios profesionales y educativos en el sector de TI. Nuestro enfoque está en ofrecer programas de capacitación y certificación de alta calidad para diversas tecnologías de los fabricantes que representamos. Estamos buscando una persona proactiva y con habilidades comerciales para unirse a nuestro...

  • Service Supervisor

    hace 1 semana

    Santiago de Chile Page Personnel A tiempo completo

    Multinational Company - Employment stability **Sobre nuestro cliente**: We are looking for a **Service Supervisor **for a multinational heavy machinery loading company **Descripción**: **About the challenge**: **Responsible for the day-to-day operations **and supervision of a team of service employees. Among your main functions are: - Ensure service...

  • Parts Sales Manager

    hace 6 días

    Santiago de Chile Sandvik A tiempo completo

    Date limite: 13 juil. Pays: Chili Localisation: Santiago ID de poste: R0056537 Catégorie d'emploi: Vente et Service Produit **POSTULER À CET EMPLOI** Sandvik Mining and Rock Solutions busca: Parts Sales Manager SANTIAGO ¿ENFOQUE EN EL SERVICIO AL CLIENTE Y PASION POR GANAR? TENEMOS UN LUGAR PARA TI PROPOSITO GENERAL DEL PUESTO: El (la) Parts...

  • Associate Field Service Dispatcher

    hace 3 días

    Santiago de Chile Diebold Nixdorf A tiempo completo

    Serves as the primary point of contact for Field Operations personnel and as a liaison between or among customers, Field Operations and internal business groups. Coordinates and monitors customer appointments to ensure timely and excellent customer experience. Monitors technical status to manage arrival times and shift completion. Monitors job pools and...

  • Aftermarket Services Area Manager

    hace 1 semana

    Santiago de Chile Caterpillar A tiempo completo

    **Career Area**:Marketing / Sales / Product Support **Vacancy**:Aftermarket Services Area Manager **Recruiting type**:Internal and External **Area**:Aftermarket **Job Profile / Activities**: The incumbent in this position is responsible for attaining total parts Sales to End User business plan and POPS-C in assigned territory for assigned industry, while...

  • Service Specialist english advanced

    hace 5 horas

    Santiago, Las condes, Brazil, Chile Grafton Latam A tiempo completo

    Grafton Recruitment is looking for a Service Specialist for an important company in the Industrial sector located in Santiago.As a Service Specialist you will be responsible for leading and supervising all aspects of the technical service area.Main responsibilities:-Responsible for remote or in-person service support, including technical deliveries and...

  • CRM Core Consultant Sr

    hace 3 días

    Santiago de Chile Axxon Consulting A tiempo completo

    **¿Te gustaría ser artífice de la #transformacióndigital?. Potencia tu talento y convertirte en un #Axxoner** **CRM Core Consultant Ssr /Sr - JOIN US!** - **Tu día a día**: - Implementar los estándares definidos por la Gerencia de la Practica. - Configurar y personalizar. - Documentar. - Realiza diseños con acompañamiento y ser capaz de detectar...

  • IT Consultant Oil Gas Remoto

    hace 6 días

    Santiago de Chile Sophos Solutions A tiempo completo

    **¿Por qué nosotros?** Solidez financiera, estabilidad laboral, crecimiento profesional y multiculturalidad; somos una empresa con presencia a nível mundial desde Latam USA e india nos especializamos en soluciones de software con socios como Mambu, Oracle, Microsoft o AZURE; buscamos un IT Consultant, Service o Delivery Manager bilingue para soporte a...

  • Consultant Urologist

    hace 4 días

    , , Chile NHS Scotland A tiempo completo

    Role Overview This is your chance to become part of a dedicated team committed to providing care that is patient‑centred, safe and clinically effective. However, it won’t just be the health of our patients that will improve when you join us – this will be a move that will benefit you as an individual. We are looking for a Consultant Urologist to join...