Empleos actuales relacionados con Software Support Specialist - Santiago de Chile - CorePlan
-
Help Desk Specialist
hace 2 semanas
Santiago de Chile MyVA Support A tiempo completo**WE'RE HIRING A HELP DESK SPECIALIST - IT SUPPORT** Are you a **tech-savvy problem solver** who loves troubleshooting and keeping systems running smoothly? Do you thrive in a fast-paced environment where **efficiency and customer support** go hand in hand? At **GOA-TECH**, we’re looking for a **Help Desk Specialist** with an **IT background** to provide...
-
Application Support Specialist
hace 2 semanas
Santiago de Chile InterSystems A tiempo completoThe Application Specialist (Support) will contribute to the continual product improvement and quality of the InterSystems service offering, by providing functional knowledge and product support services. The Application Specialist (Support) will manage and prioritize customer support requests related to our software for the Patient Administration and...
-
Software Engineering Specialist
hace 2 semanas
Santiago de Chile amdocs A tiempo completo**Job ID**: 159873 **Required Travel** :Minimal **Managerial - No** **Location**:Chile - Santiago (Customer Site)** **Who are we?**: **In one sentence**: **What will your job look like?**: - Present demos of the software products to partners and internal/external customers, using technical knowledge to influence the direction and evolution of the...
-
Prop Firm Support Specialist
hace 2 semanas
Santiago de Chile PropShopTrader A tiempo completo**Job Summary** As a **Support Specialist**, you will play a vital role in assisting traders by providing clear guidance on our firm’s rules, advancement criteria, and key aspects of their journey. Your responsibilities will include handling customer inquiries, providing technology and data support, managing payouts, and ensuring compliance. This role...
-
Sales Support Specialist
hace 1 semana
Santiago de Chile Rijk Zwaan A tiempo completo-Chile, Curacaví (region Santiago) Marketing & Sales Bachelor | Master - Do you enjoy working in an international and commercial environment? And are you a people-oriented person who wants to help our team provide the highest standard of customer support? Then you are the Sales Support Specialist we are looking for!**How does your role as Specialist Sales...
-
Technical Support Specialist
hace 2 semanas
Santiago de Chile Cumplo A tiempo completo**¡Únete a Cumplo como nuestro próximo Technical Support Specialist!**: En Cumplo, buscamos un **Technical Support Specialist** que asegure la continuidad operativa de nuestros sistemas tecnológicos. Este rol clave se enfoca en brindar soporte a aplicaciones para usuarios internos y resolver casos especiales de usuarios finales. ¡Únete a una fintech en...
-
IT Support Specialist I
hace 4 días
Santiago de Chile Vacasa A tiempo completo**Why Vacasa** We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You'll fit right in here if you're curious, entrepreneurial, and thrive in a...
-
Sales Support Specialist
hace 1 semana
Santiago de Chile ABB A tiempo completo**Sales Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
Technical Customer Support Specialist
hace 14 horas
Santiago, Chile Jules A tiempo completoHi there! We are Jules and our client is looking for a **Technical Customer Support Specialist!** **Note to Applicants**: - **Application Language**:Please submit your CV in English. Applications submitted in other languages will not be considered. **About the Position** We are seeking a passionate and technical customer support specialist to join our...
-
Remote Support Specialist
hace 2 semanas
Santiago de Chile Weir Group A tiempo completoRemote Support Specialist Weir Motion Metrics Santiago, Chile Hybrid Purpose of Role: - Support Data Analyst is responsible for monitoring Motion Metrics systems to make sure all systems are performing as expected - Maintain on-site systems have up-to-date software and configurations suitable for specific equipment types. - Communicate with customers,...
Software Support Specialist
hace 2 semanas
**About Us**:
CorePlan isn’t your typical mining software company. We’re a Perth tech startup reimagining mining operations through our cutting-edge digital SaaS drilling management platform.
Our mission? Advance the operation of digital drilling operations in mining. Our momentum? Growing fast.
We’re a high-performing team of execution-focused self-starters, building the next generation of software for mining.
**The Role**:
This role will ensure that our customers are utilising our platform to its full potential, troubleshooting and solving day-to-day challenges while improving customer satisfaction and knowledge. Your daily responsibilities will include managing incoming tickets, prioritising effectively, and delivering exceptional customer service.
The role will be required to work weekends (Saturday & Sunday) as part of their full-time hours.
**What You’ll Do**:
**Supporting Customers**:
- Own our customer support channels in your region by leading conversations to resolve customer queries and issues.
- Adhere to established service-level agreements (SLAs) and ensure timely resolution of customer issues while maintaining high-quality service standards.
- Refine and work with management to build our processes to ensure lightning fast support and 'starry eyed' reacts to survey responses
- Collaborate with cross-functional teams to enhance our products and services based on customer feedback.
- Maintain a comprehensive understanding of our products and services to provide accurate and helpful information to customers.
- Create seamless and enjoyable experiences for users at every interaction.
**Reporting & Data Management**:
- Keep CRM and other internal systems up to date with accurate project and customer data.
- Provide periodic update on project status, milestones, and customer feedback to management.
- Collect and document customer feedback to support continuous process improvements and resolve any post-implementation issues.
**Continuous Improvement & Collaboration**:
- Contribute to the refinement of implementation best practices and the development of playbooks.
- Collaborate effectively with cross-functional teams to enhance the overall customer experience while aligning with CorePlan’s outcome-driven culture.
**What You’ll Bring**:
- Relevant Qualification in Business, IT Support, Software Support, Mining or related field
- 1-2 years of experience in support, customer success, project management, or consulting, preferably in a SaaS environment
- Proven track record of successfully supporting complex software solutions
- Strong organisational skills with ability to manage multiple streams of work simultaneously
- Excellent communication and presentation skills, with the ability to engage stakeholders at all levels
- Technical aptitude with the ability to quickly learn and become proficient in new technologies
- Experience working in a global team environment and collaborating across time zones
- Problem-solving mindset with a talent for finding creative solutions to customer challenges
- Experience with CRM and project management tools
- Experience in mining industry will be helpful but not necessary
- This role requires fluency in Spanish for customer communication, and strong English communication skills (written and verbal) to collaborate with our global team
***Why Join CorePlan?**:
- ** Work from LATAM, connect globally** - Be part of a close-knit regional team while collaborating with our product and engineering teams in Australia.
- ** Make an impact** - Your work directly supports mining operations around the world and helps shape the future of mining.
- ** Startup energy, real growth** - We’re growing fast, and you’ll grow with us. Learn, contribute, and evolve in a high-performance, feedback-driven environment.
- ** Flexible work** - Enjoy remote-friendly work with aligned hours that support both LATAM customer needs and global collaboration.
- ** Be valued** - Your ideas matter here. You’ll be encouraged to speak up, problem-solve, and help improve how we work.
- ** Build expertise** - Gain deep knowledge of SaaS platforms, mining tech, and customer operations in a unique global industry.
**Ready for your next adventure?**:
**Recruitment Agencies**:
