Commercial Account Manager

**OPPORTUNITY OVERVIEW**
- ZeroFox seeks a Commercial Account Manager to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. The Account Manager will work collaboratively with new sales to meet revenue goals.

**Roles and responsibilities**:

- Responsible for renewals of the ZeroFox platform
- Develop a solid and trusting relationship between clients and company
- Coordinate the resolution of key client issues and complaints by leveraging the correct internal resources
- Develop a complete understanding of account needs
- Anticipate account changes and improvements
- Manage communications between clients and internal teams
- Strategic planning to improve client results
- Collaborate with sales team to maximize profit by up-selling or cross-selling
- Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
- Meet all client needs and deliverables according to proposed timelines
- Analyze client data to provide customer relationship management
- Expand relationships and collaborate with sales representative to evangelize ZeroFOX within account

**Requirements and qualifications**:

- Technology sales / account management experience (cyber security preferred), typically obtained in 3+ years
- Ability to multitask, prioritize, and manage time efficiently
- Goal-oriented, organized team player
- Self-motivation and self-direction
- Excellent interpersonal relationship skills
- In-depth understanding of clients and their position in the industry
- Eagerness to work with new sales to expand company, clients, and territories
- Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
- Ability to travel approximately 25%
- Written and spoken fluency in the English language

**Benefits**:

- Competitive compensation
- Competitive PTO
- Complementary health insurance
- Daily catered lunches for in-office work
- Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture.
- Regular team bonding activities like cooking and cocktails classes, bingos, stand up comedy, magic shows, virtual happy hour, lunch and learns, etc.
- Additional Parental Leave
- Excellent communication: between teams, people, organizations and leaders

**INTERESTED?**:
**ABOUT ZEROFOX**
- ZeroFox’s mission is clear: we protect customers - their data, their assets and their people - across the internet. Through AI-powered technology, global intelligence collection and services provided by a team of expert analysts and threat hunters, we give customers the protection and intelligence needed to disrupt a new era of attacks on the surface, deep and dark web. Now is a great time to join the Fox Den: we recently announced our intent to become a publicly traded company via a merger with L&F Acquisition Corp. and were named a Top Workplace by the Baltimore Sun. With $150M+ in funding to date, recognition from Forrester as best-in-class in brand intelligence and numerous awards and honors, joining the ZeroFox team means joining a culture that is committed to excellence and growth. That means committing to the success of each of our employees so you can be the best version of yourself on the best team. If you’re ready to join a team that is mission-oriented, customer-focused, collaborative and dedicated, you’ve come to the right place.

**Equal Opportunity, Diversity & Inclusion