Software Consultant
hace 4 días
**Responsibilities**:
Hexagon is looking for a
**Software Consultant** to work in
- Works as part of a global team to support customers by troubleshooting and resolving technically complex support issues related to Hexagon ALI Solutions and their interfaces to meet organizational goals.
- Regularly interacts with solution development and ownership teams to investigate problems, discuss and document design issues, and provide customer feedback.
- Possesses strong interpersonal skills and effectively communicates with internal and external stakeholders.
- Accurately documents support activities and outcomes; Maintains knowledge base.
- Develops strong proficiencies in Customer Relationship Management systems.
- Maintains adherence to customer service level objectives.
- Develops technical documents, instructions, and training for internal and external purposes.
- Keeps updated on current Hexagon ALI solution portfolio through training and sprint reviews.
- May conduct customer training or work on presales and service activities when required.
**Other duties and responsibilities include**:
- Perform routine technical tasks in support of IM products.
- Providing first or second line support to internal and external customers for software and product installation related issues
- Develop basic competency in IM products and interfacing solutions.
- Have a basic understanding of both software support principles and competencies in general software administration.
- Interfacing with internal customers, including software development and product planning
- Assisting with workshops and training as needed
- Testing of product releases
Qualifications:
- A degree or diploma in a related technical discipline (Engineering, Systems Analysis, Computer Science, Information Systems, etc.)
- Languages: Spanish and English (Portuguese is a plus)
- Familiarity with Owner Operator work processes used throughout a plant life cycle is a plus
- Experience with SmartPlant Foundation/SDx or any other Intergraph product used in the Plant Design industry is a plus
- Experience in a customer support role
- Basic understanding of one or more programming languages (C# or VB.net preferred)
- Experience working with database systems like SQL or ORACLE
- Strong competency with Microsoft Operating Systems and Office Suite
- Experience with cloud systems administration a plus
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