Adoption Specialist

hace 6 días


Santiago de Chile Aranda Software A tiempo completo

¿Eres apasionado por la experiência del cliente y la adopción de productos tecnológicos? Únete a nuestro equipo como Adoption Specialist Estamos buscando un profesional comprometido en garantizar una adopción exitosa de nuestro producto, optimizando la experiência del cliente y reduciendo la tasa de churn.

**Responsabilidades**:

- Diseñar e implementar estrategias de adopción del producto para mejorar la integración y uso por parte de los clientes.
- Liderar sesiones de capacitación inicial y re-entrenamiento para asegurar que los usuarios aprovechen al máximo nuestra solución.
- Monitorear y analizar métricas de adopción y uso del producto para identificar riesgos de abandono y proponer planes de acción.
- Desarrollar materiales de capacitación y documentación que faciliten la autogestión del usuario.
- Recopilar feedback de clientes y trabajar con equipos de Producto y Desarrollo para mejorar funcionalidades.
- Implementar estrategias de engagement y comunicación para fomentar el uso continuo del producto.
- Elaborar reportes sobre la tasa de adopción, satisfacción y retención de clientes.

**Requisitos**:

- Experiência de al menos 6 meses en adopción de producto, customer success o roles similares en empresas de tecnología o SaaS.
- Estudiantes de últimos semestres o profesionales en ingenieria
- Conocimiento en estrategias de onboarding, engagement y retención de clientes.
- Excelentes habilidades de comunicación y facilitación de entrenamientos.
- Capacidad analítica y manejo de herramientas de monitoreo de uso del producto.
- Proactividad, orientación a la mejora continua y enfoque en la experiência del cliente.
- **Residir en Santiago, Chile**

Si cumples con el perfil y quieres ser parte de un equipo innovador, postúlate ahora y ayúdanos a transformar la experiência del cliente

Tipo de puesto: Tiempo completo, Indefinidio

Sueldo: $800.000 - $930.000 al mes

Pregunta(s) de postulación:

- ¿Cuál es tu aspiración salarial en CLP?

Experiência:

- onboarding de producto y entornos B2B: 1 año (Deseable)


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