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Relevant years of local in country experience: > 2 years - Good oral and written communication skills in local language + Basic English - Good interpersonal skills - Industry standard skills normally expected from an onsite support technician including: - ServiceNow ticket handling - Microsoft Windows and Apple operating system - all related issues - How-to assistance of End User assigned IT devices and software - Standard and non-standard HW Devices (peripherals like monitors, label printers, etc.) - Perform basic HW support for Desktop & Laptop: - RAM upgrade - Keyboard exchange - SSD HD replacement - Assistance on Software related issues (Standard & Non-Standard) - Microsoft Office 365 suite - Software deployment - Smart Hands experiences for any support team including but not limited to: MFP, Standalone, Networked Printers & Scanners, including toner replacement etc, Servers & Storage - Smartphones & Portable Devices experiences for SIM handling and provisioning - Meeting room support (Audio and Video Equipment) - Network cabling and port patching, Wi-Fi network, replacement of router, HUBS and Switches (local task pertaining to Smart Hands support) - Document management like Asset Management, Knowledge Management maintenance, Site Operations Manual, etc. - Stock management (incoming & outgoing IT goods) - End user training and education