Technical Support Technician 3

Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as a Technical Support Technician 3 - **MI-SPECT and MI PET/CT** to work remotely in a Mexican or Latin American location. Applicants must be legally authorized for employment in their region without a need for sponsorhip now or in future.

**Our global team**:We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

This is a role well suited to an ambitious professional, looking for the next step in their career. As a **Technical Support Technician 3 - **MI-SPECT and MI PET/CT, you will be responsible for:

- Providing Technical guidance and documentation of customer and Field Service Engineer calls placed with the Uptime Service Center
- Evaluating remote diagnostics of **MI-SPECT and MI PET/CT** equipment
- Identifying problems and providing action plans for highly complex problems and incidents to aid field representative in finding solution
- Preempting potential problems and provide effective solutions
- Seeking assistance from internal partners for issues that reach beyond assigned product area
- Independently identifying issues or problems, performing research, developing, deploying and delegating corrective actions

**This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers**
- Mentor and provide technical operational leadership to TST 1 and TST 2
- Contribute to the dissemination of product knowledge
- Provide support to the Operations Manager in the development and implementation of research designed to collect and report product or site-specific information
- Working with mínimal direction from management
- Drive individual KPIs and Onsite to Online strategy to meet the needs of the customer/business
- Creates an open, supportive environment consistent with the culture of Service Based Leadership

**Required skills to have for the success of this role**
- Associates degree or vocational training in Electronics or Biomed Engineering (or equivalent experience)
- Technical proficiency in repair of Siemens **MI SPECT and MI-PET** equipment of 8+ years
- Firm knowledge of DICOM, networking, computer use of Microsoft products
- English and Spanish speaking a must. Portuguese speaking is a plus.
- Travel required for customer meetings and technical repair 10%
- ** Qualified Applicants must be legally authorized for employment in their region**:

- Clinical operation of **MI-SPECT and MI PET/CT** equipment is valued
- Knowledge of CT theory and operation preferred
- Experience in peer coaching, technical support role and SAP is preferred
- Must be willing to be on call and work rotating weekends/holidays
- Must be able to work a 1st shift position

**Please submit resumes in English**

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

**Beware of Job Scams**

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site.

***

**Organization**: Siemens Healthineers

**Company**: Siemens Healthcare Diagnostics, S. de R.L. de C.V.

**Experience Level**: Experienced Professional

**Full / Part time**: Full-time