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Aftermarket Solutions Representative- Retail- Chile
hace 3 semanas
**Career Area**:Sales**:
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**Basic Qualifications**:
**Education**:Bachelor Degree
**Experience**:3 years in construction industry. Experience in sales & marketing areas. Experience in the markets/ industry he/she would be serving
**Knowledge**:Retail and Digital Channels
**Behaviors**:Customer approach, Strong communication & presentation skills, Excellent influencing skills at all levels, Strong negotiation skills, Team player, Self-starter, able to work autonomously, Strong accountability, Ability to work with people from different backgrounds and cultures.
**Language**:Advanced English and Spanish
Previous Experience with Caterpillar Products, Machines.
Experience in Retail Sales and Digital Channels.
Experience in Product Support and Aftermarket
Experience with Dealers
**Job Duties**:
- Deliver the aftermarket sales growth targets, in collaboration with the other verticals;
- Develop and implement aftermarket solutions action plans for Retail & Small Core customers, for assigned dealers;
- Develop aftermarket solutions to Retail & Small Core customers;
- Leverage multiple channels to increase aftermarket sales and customer experience;
- Optimize parts sales variance utilization to drive incremental top line revenue and deliver business plan;
- Drive regular sales performance reviews with dealers and ensure implementation of corrective actions where needed;
- Seek understanding, document and communicate internally on customer requirements (VOC), business models, competitive landscape and other market intelligence to ensure product groups’ and other entities are aware of product & customer needs;
- Partner with dealers’ Parts & Service Sales Managers and their PSSR/ISR/Parts Counter organization to influence sales force effectiveness;
- Identify and work with internal partners to improve aftermarket solutions sales management, marketing and operational capabilities at assigned dealers;
- Support customer connectivity as an enabler to business;
- Keep up to date with industry trends, changing technology and market regulations in countries covered;
- Partner with & influence other internal parties to ensure general customer needs are met for an effective commercial relationship;
- Understand Caterpillar’s business model and act within the business process guidance on review and approval for variance programs and commercial actions;
- Ensure Caterpillar’s Values in Actions.
- Travel required +50% _
LI
Caterpillar is an Equal Opportunity Employer (EEO).
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