Head of Customer Success

hace 5 días

Santiago de Chile Uber A tiempo completo

**About the role**

The Groceries Customer Success team partners with Chile's top retailers and supermarket chains to deliver a world-class client experience through Uber Direct. As Manager, you'll lead a team dedicated to ensuring operational excellence, client satisfaction, and sustainable growth with strategic grocery partners.

In this role, you'll be at the center of scaling Uber Direct's grocery vertical in Chile-driving measurable improvements in key performance metrics, building strong partnerships, and setting the foundation for long-term success.

**What you'll do**
- Lead, mentor, and inspire a team of Customer Success Managers supporting strategic grocery clients in Chile.
- Continuously improve operational performance (SLA, fill rate, order accuracy, NPS).
- Build scalable processes that enable rapid growth without compromising service quality.
- Collaborate with Operations, Product, Marketing, and Legal to proactively solve client challenges.
- Design and implement growth and retention plans with top grocery partners, maximizing revenue and long-term collaboration.
- Leverage client and operational data to spot risks early, anticipate churn, and design preventive strategies.

**What you'll need**
- 8+ years of experience in Customer Success, Account Management, or post-sales leadership.
- Proven track record leading teams in fast-paced, operationally complex environments.
- Advanced English proficiency, both written and spoken.

**Bonus points**
- Deep expertise in Groceries or Retail eCommerce, with experience driving improvements in SLA, fill rate, and order accuracy.
- Strong background implementing retention and growth strategies with large, strategic accounts.
- Data-driven mindset: confident working with dashboards, identifying trends, and acting on insights.
- Experience designing and scaling processes to handle rapid growth and increasing order volumes.

  • Head of Customer Success

    hace 5 días

    Santiago de Chile Canonical - Jobs A tiempo completo

    **Help our customers elevate their open source practice and success**: It is our mission to make enterprise-grade open-source available to every enterprise, entrepreneur or innovator. We create the world-renowned Ubuntu and a range of tools, impacting the lives of millions of people every day. We're looking for for a Global Head of Customer Success to...

  • Head of Customer Experience

    hace 1 semana

    Santiago, Metropolitana, Chile Emprende S.P.A. A tiempo completo

    Buscamos un Head of Customer Experience (CX) apasionado por transformar la relación con nuestros clientes en una experiencia única y memorable. Será responsable de diseñar, implementar y liderar la estrategia de CX para nuestras marcas, asegurando que cada punto de contacto —desde la atención hasta la postventa— genere satisfacción, lealtad y...

  • Head of Customer Relations

    hace 2 semanas

    , Región Metropolitana de Santiago, Chile FLSmidth A tiempo completo

    Overview Join to apply for the Head of Customer Relations role at FLSmidth . Key Responsibilities The Head of Customer Relations is responsible for overseeing the execution of both customer engagement strategies and demand planning activities. This role is responsible for driving high-impact interactions with key customers while ensuring internal alignment...

  • Head of Customer Relations

    hace 3 semanas

    , Región Metropolitana de Santiago, Chile FLSmidth A tiempo completo

    Head of Customer Relations Please submit CV/Resume in English Key Individual Accountabilities: The Head of Customer Relations is responsible for overseeing the execution of both customer engagement strategies and demand planning activities. This role drives high‑impact interactions with key customers while ensuring internal alignment across commercial,...

  • Customer Success Engineer

    hace 6 días

    , Región Metropolitana de Santiago, Chile Optibus A tiempo completo

    Customer Success Engineer Get AI-powered advice on this job and more exclusive features. Optibus is a unified software platform revolutionizing public transportation planning, scheduling, and operations in over 7,000 cities worldwide. Using AI, ML, and optimization algorithms, it empowers agencies to design more efficient, equitable, and sustainable transit...

  • Head of Customer Relations

    hace 2 semanas

    , Región Metropolitana de Santiago, Chile FLSmidth A tiempo completo

    A leading supplier in mining solutions is seeking a Head of Customer Relations in Santiago, Chile. This role focuses on driving customer engagement strategies and managing demand planning activities to enhance operational efficiency. The ideal candidate has strong leadership and customer service expertise, with a robust understanding of sales processes. You...

  • Head of Customer Relations

    hace 2 días

    Santiago, Metropolitana, Chile FLS Global A tiempo completo

    *Please submit CV/Resume` in EnglishKey Individual Accountabilities:The Head of Customer Relations is responsible for overseeing the execution of both customer engagement strategies and demand planning activities. This role is responsible for driving high-impact interactions with key customers while ensuring internal alignment across commercial, operational,...

  • Head of Customer Relations

    hace 4 días

    Santiago, Metropolitana, Chile FLSmidth A tiempo completo

    Key Individual Accountabilities:The Head of Customer Relations is responsible for overseeing the execution of both customer engagement strategies and demand planning activities. This role is responsible for driving high-impact interactions with key customers while ensuring internal alignment across commercial, operational, and service functions to meet those...

  • Head of Customer Relations

    hace 4 días

    Santiago, Metropolitana, Chile FLSmidth A tiempo completo

    Please submit CV/Resume` in EnglishKey Individual Accountabilities:TheHead of Customer Relationsis responsible for overseeing the execution of both customer engagement strategies and demand planning activities. This role is responsible for driving high-impact interactions with key customers while ensuring internal alignment across commercial, operational,...

  • Customer Success Partner

    hace 5 días

    Santiago de Chile Blue Yonder A tiempo completo

    **Job Profile** Customer Success Partner - Int **Location**:Chile **Job Description Summary** The Customer Success Partner is responsible for establishing and owning the overall customer experience and adoption journey by driving business value realization and promoting satisfaction. Key responsibilities of this leader include but not limited to: - Drive...