Digital Solutions Specialist

**About Orica**:
At Orica, it’s the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world.

It’s an exciting time to join us - we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work.

Learn more about Orica

**About the role**:
Role: Digital Solutions Specialist
Orica Digital Solutions - Latin America
Position: Specialist - Marketing (Product) - JR 23839
Base: Santiago, Chile

**What you will be doing**:

- Take over the responsibility of BlastIQ Specialist - the specialist within the Latin America region with deep knowledgeable on Orica’s Digital Solution suite of products and services across various lines of business
- Interacting directly with customers across various departments - D&B, Geology, Geo-tech, GIS, Metallurgy, Comminution and Operations - understand the unique challenges/constraints they operate under and articulate to them how Orica’s solutions address those challenges.
- Perform site-scoping and build customer’s D&B and Materials processing map, tailor and implement BlastIQ and other digital solutions to meet customer’s process.
- Lead training workshops during implementation and periodically afterwards to help customers realize the full value of Orica solutions.
- Establish regular cadence (Weekly, Monthly, Quarterly) with each assigned client, to review executive dashboards, and program status.
- Act as the Orica liaison for customer’s technical inquiries, issues or escalations. This will include working with Orica Support team, Product owners, Architects, developers and/or others as needed.
- Cement yourself as a trusted/strategic advisor with customers and drive continued value of our products and services.
- Work to identify and/or develop upsell opportunities.

**Metrics**:

- Maintaining a deeper knowledge of Orica’s digital products and services across each work-stream
- Self-sufficient management of 20-25 Large Customers
- Actively ensure there is a roadmap in place for each of your accounts to upsell/cross-sell all of Orica’s digital products/services.
- Timely execution of standard customer meetings and reviews for your defined accounts
- Ensure there are no tickets/escalations/issues with an aging beyond 15 days.

**Your qualifications**:
**Critical Experience and Qualifications**:

- 5+ years of Mining domain expertise with deeper knowledge in any of Geology/Metallurgy/Geo-tech/GIS/Comminution
- Thrives in a multi-tasking environment and can adjust priorities on-the-fly while still having the ability to focus on details and be analytical.
- Basic knowledge of Microsoft Office tools (Word, Excel, PowerPoint, SharePoint, PowerBI) and the ability to learn other tools that will be utilized in this role
- Excellent verbal and written communication skills, interpersonal skills, social skills including the ability to chair meetings or host webinars.
- Willingness to travel up to 50% (estimated average 25%). Since travel is based on customer and business need there may be more or less travel depending on location of customers.

**Preferred Experience and Qualifications**:

- 2+ years in a customer facing services role (consulting and/or account management) that includes issue resolution and escalation management.
- Prior experience conducting workshops to customers and discussing pros cons of implementing various technologies and business value.
- Experience in mining specifically in digital technology (software, information systems, communication systems, navigation systems)
- Experience in selling technology products in the mining industry
- English and Spanish language fluency (Portuguese is a plus)

**How you shape and influence others**:

- Demonstrates courage, resilience and flexibility
- Strong reputation for integrity, ethics, personal values and solid character
- Strong stakeholder management, interpersonal & communication skills
- Self-aware and open to feedback
- Work effectively across business unit
- High level decision making ability
- Able to manage multiple tasks within deadlines and work independently

**What we offer**:
As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills.

You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home.

**We respect and value all**:
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