Client Experience Officer

hace 6 días

Santiago de Chile Pepperstone A tiempo completo

**Who we are**

The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we’re digital, nimble, connected, and united in our vision to create a better way to trade.
We thrive on progress - for our clients and for ourselves. Our organizational culture is ever-evolving, vibrant, diverse, global, and results-focused. You’ll find our 550+ team currently across 11 locations and 9 time zones.

**About the Role**
This role will support Pepperstone’s client experience by providing exceptional pre

As our **Client Experience Officer**, your key responsibilities will include:

- Managing the client experience inbox and other communication channels with timely and accurate responses
- Documenting and categorising client issues to generate insights for service improvement
- Maintaining and updating the Website Support Page and Knowledge Base
- Enhancing communication methods and channels to improve client experience
- Supporting client conversion and retention efforts
- Assisting clients with account verification when needed

**About You**

- Ideally a background in financial services or fintech
- Familiarity with CRM systems and trading platforms (MT4, MT5)
- Degree in business, communications, or related field
- Experience in client support and problem resolution
- Fluency in both English and Spanish
- Strong communication and relationship-building abilities
- Attention to detail and ability to work under pressure
- Comfortable in a fast-paced, evolving environment
- Proficient in Microsoft Office, Google Drive, Gmail, Slack
- Committed to continuous learning and living Pepperstone’s values

**Why you will enjoy working with us**

- Competitive salary structure including company bonus scheme
- Genuinely collaborative and friendly culture
- Flexible and hybrid working
- Remote working option - work from anywhere for up to 6 weeks per year
- Ongoing personal development & learning opportunities
- Paid annual leave and paid sick leave
- 3 paid volunteering days per year & Workplace Giving Program
- Periodic recognition and reward programs for outstanding performance and achievements
- Frequent events and celebrations
- Employee Assistance Program & Wellbeing Initiatives

**More about Pepperstone**

We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact.

“We are a 2025 Circle Back Initiative Employer - we respond to every applicant”.
- Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity._
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