Client Services Officer

hace 5 días

Santiago de Chile Pepperstone A tiempo completo

**Who we are**
At Pepperstone, we understand what it means to trade the global markets. Founded in 2010, we are a transformative global fintech: digital, agile, connected, and united by our vision to create a better way to trade. Our culture is vibrant, diverse, global, and results-driven. We have over 550 team members across 11 locations and 9 time zones

**About the role**
As a **Client Services Officer**, you will deliver exceptional client experiences through pre

**Key responsibilities**
- Monitor and manage the main client services inbox and other communication channels, ensuring timely and accurate responses.
- Document and categorize client issues and requests to generate actionable insights for service and process improvements.
- Maintain and regularly update the Website Support Page and Knowledge Base with accurate client information.
- Continuously enhance client communication methods and channels.
- Improve conversion and retention rates for clients contacting the Client Services team.
- Assist clients with account verification when needed.

**About you**
- Proven experience in a similar role.
- Strong customer focus and a passion for delivering excellent service.
- Effective written and verbal communication skills.
- Attention to detail, even during busy periods.
- Strong relationship-building skills, internally and externally.
- Sound judgment and integrity in decision-making.
- A desire for continuous learning, improvement, and innovation.
- Ability to collaborate and work effectively in a team.
- Comfort working in a fast-paced, evolving environment.
- Proficiency with technology including Microsoft apps, Google Drive, Gmail, Slack, MT4, MT5.
- Fluency in English.
- Commitment to Pepperstone’s values and ongoing development

**Why you’ll love working with us**
- Competitive salary structure including company bonus scheme
- Genuinely collaborative and friendly culture
- Flexible and hybrid working
- Remote working option - work from anywhere for up to 6 weeks per year
- Ongoing personal development & learning opportunities
- Paid annual leave and paid sick leave
- 3 paid volunteering days per year & Workplace Giving Program
- Periodic recognition and reward programs for outstanding performance and achievements
- Frequent events and celebrations
- Employee Assistance Program & Wellbeing Initiatives

**More about Pepperstone**

“We are a 2025 Circle Back Initiative Employer - we respond to every applicant”.
- Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity._

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