Agile Delivery Manager

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

• Lead release planning sessions to establish scope and build release plans for Program Increments (PI).

• Manage and facilitate cross-functional team coordination to support development and product market releases.

• Develop and maintain domain expertise of release train value stream delivery.

• Collaborate with Portfolio Managers to understand and shape the definition of portfolio programs, assess progress/health, and report metrics.

• Collaborate with Product managers and Enterprise Architects to understand program backlog features and drive release train delivery.

• Collaborate with Product Owners and Scrum Masters to understand prioritized stories and support scrum team delivery.

• Facilitate program level Scrum of Scrums and retrospectives.

• Partner with Release Train team stakeholders for continuous improvement.

• Protect the Release Train and aggressively remove impediments that block progress.

• Ensure Release Train events are successful.

• Ensure a continual, fast flow of high quality value from the Release Train.

• Foster team accountability.

• Provide performance management feedback at the individual contributor and team levels.

• Participate in the team member interview process.

• Advocate and evolve Global's Scaled Agile Framework.

• Monthly Train reporting.

• Financial monitoring and reporting.

• Demonstrate servant leadership to serve and develop release train teams.

• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group including executives, managers and subject matter experts.

• Ability to perform as a change agent to promote adherence to Global's Scaled Agile Framework.

• Ability to apply critical thinking to delivery progress, risks, and issues in order to establish the direction for resolution, oversee the resolution plan, and represent status/impacts to key stakeholders.

• Persuasive, encouraging, and motivating.

• Ability to understand company strategies, product strategies, and key performance indicators to support maximizing the value provided by Release Trains.

• Ability to resolve conflict among participants.

• Ability to give and receive constructive feedback in the spirit of continuous delivery excellence.

• Promote a continuous improvement culture across the release train team members and contributing delivery resources.

• Demonstrate Global's Scaled Agile Framework values of innovation, integrity, excellence, and courage.

• Bachelors or Master degree preferred (in Business, Computer Science, Engineering, or related field) or equivalent experience

• Three plus years program management experience with the following areas of focus: 

  • Projects/Programs with financial and business impacts

  • IT environment managing complex, multi-site projects with cross-functional teams using both agile and traditional project practices

  • Collaborations with business and IT leadership to set direction and drive project execution

  • Managing senior leadership project and program collaborations and communications

  • Large central and distributed application implementations

  • Client technical conversions

  • Startup or significantly expanded product implementation

  • Google Office products

  • Rally Software or equivalent tool

  • 3+ years experience as a Project Manager, Scrum Master, Product Owner or similar responsibilities on Agile teams

  • 3+ years experience implementing and working with Lean, Agile, Scrum, Scaled Agile or other similar agile methodologies

• Scaled Agile Framework (SAFe)

• SAFe Program Consultant

• Product Way of Working (or) PDLC experience

• RTE Certification

• Scrum Master

• High volume payment transaction processing environments and products

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact