Knowledge Manager

hace 2 días

Santiago, Metropolitana, Chile Signant Health A tiempo completo

Want to do the Best Work of Your Life?

Signant Health is a global evidence generation company. We're helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations and reimagining the path to proof.

Working at Signant Health puts you in the very heart of the world's most exciting sector - a high-growth, dynamic company in an extraordinary industry.

Where do you fit in?

Successful knowledge managers share one essential trait. They are always highly visible. Knowledge managers are ambassadors for leveraging knowledge in the department. In this role, they must always remain approachable for their co-workers and also reach out and connect with people as needed. Knowledge managers can function as supervisors of the editors who are tasked with processing knowledge while also managing the accompanying processes.

Or they can be very hands-on and get involved in the editorial work themselves. In both cases, perseverance is a core competence for successful knowledge managers.

As part of our team, your main responsibilities will be:

  • Maintain up-to-date Knowledge and Configuration item information from Study Launch to Study Closure; Respond to requests from both internal and external customers quickly, efficiently and accurately;
  • Review Knowledge gaps. Assess process efficiency from tickets, escalations, feedback and calls longer than the normal time of execution;
  • Analyze requests for information, assess the process framework and execution;
  • Facilitate communication between Tier 2 and other Signant Health Departments by creating workshops, meetings discussing reoccurring issues or possible improvement areas – with the objective to strengthen connection and aid information exchange;
  • Assist Project team in transferring knowledge to helpdesk – ensuring standards are maintained;
  • Responsible for Knowledge Request queue, Knowledge Reports, Knowledge Management Evaluation and other Knowledge Items;
  • Conducts training to Tier 2 agents on new technologies, best practices for supporting a site or patient call, protocol specific material, use of electronic resources and software, among other topics;
  • Supports new product & service releases from a Helpdesk process perspective when required to facilitate operational readiness

Required Skills:

  • Must be customer oriented for both internal and external customers;
  • Must be a team oriented person with a "can do" attitude;
  • Must have experience with Microsoft Office;
  • Must have superior communication skills, both oral and written;
  • Must be able to work under pressure;
  • Must have exceptional attention to detail and accuracy;
  • Must be detailed and results oriented;
  • Must have solid time management, communication and organizational skills;
  • Must have flexibility to adjust to shift schedule.

Location: Santiago, RM, Chile

Language: Resumes must be submitted in English.

Ready to join the adventure? Apply now and be a part of Signant Health's exciting journey

LI-IM1

At Signant Health, accepting difference isn't enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

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